Customer Service Representative

Core Responsibilities 1.

Retailer & Sales Support:

Distribute daily order reports to assigned sales representatives Serve as a communication point for retailers regarding order status, product availability, and documentation needs Maintain accurate and timely updates to internal teams 2.

Order Processing & Documentation:

Collect, organize, and file all order‑related paperwork Verify order accuracy and availability prior to routing Maintain digital and physical documentation systems in accordance with internal standards 3.

Logistics Coordination:

Calculate truck space requirements for outgoing orders Prepare routing requests and communicate with logistics partners Track shipment timelines and escalate issues as needed Work with shipping department to ensure all orders are shipping on time and in full 4.

Consumer Call Handling:

Answer inbound consumer calls regarding product information Provide clear, accurate responses and escalate issues appropriately Maintain professionalism and brand‑aligned communication

Required Qualifications:

High school diploma or equivalent Proficiency in Microsoft Word and Excel Strong organizational and time‑management skills Clear verbal communication skills Ability to work in a fast‑paced office environment Preferred Qualifications (Not Required): Associate's or Bachelor's degree Prior experience in customer service, retail support, logistics, or administrative roles Familiarity with order management systems or routing processes

Expectations:

Attention to

Detail:

Ensures accuracy in reporting, documentation, and routing calculations

Communication:

Maintains professional, timely communication with retailers, consumers, and internal teams

Organization:

Manages paperwork, digital files, and daily workflows efficiently Problem‑

Solving:

Identifies issues in orders or routing and escalates appropriately

Technical Proficiency:

Comfortable with office software and learning new systems Hanes Companies is a people-first organization dedicated to providing a complete benefits package for our employees and their families. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more! Equal Employment Opportunity/Veterans/Disability Employer 0WyIH8pMLC