DataLink Customer Service

Position Summary The Customer Service, Data & Marketing Specialist supports customer communication, order processing, reporting, and cross-functional project tasks. This role is ideal for a highly organized, tech-savvy professional who can manage competing priorities, maintain accurate documentation, and produce reliable reports in a fast-paced, high-volume environment. This position supports multiple departments by assisting with smaller components of larger initiatives, managing weekly workload overflow, and ensuring timely follow-up on customer and internal requests. Strong Excel skills and comfort learning new platforms are essential. Key Responsibilities Responsibilities include, but are not limited to: Manage high-volume inbound and outbound calls; communicate professionally via phone and email. Provide accurate pricing, availability, and service information; prepare quotes and process customer orders. Perform detailed data entry across multiple systems/portals; maintain thorough notes, documentation, and organized records. Build and maintain Excel-based reports using pivot tables and advanced formulas; support data validation, cleanup, and analysis. Maintain SmartSheet files and other specialized reporting platforms; track project progress and deliverables. Load and update customer portal content (e.g., new part numbers) with a high degree of accuracy. Conduct price scraping and competitive tracking; summarize findings for internal stakeholders. Create PowerPoint presentations and written summaries to communicate results, trends, and updates. Support outbound marketing initiatives and customer follow-ups. Place orders for company accounts and coordinate with internal teams to resolve issues and meet deadlines. Support multiple concurrent projects, including weekly overflow work; prioritize tasks and meet timelines with minimal supervision.

Required qualifications:

Strong customer service skills and professional phone/email communication. Advanced proficiency in Microsoft Excel (e.g., XLOOKUP/VLOOKUP, INDEX/MATCH, IF statements, pivot tables, data validation/cleanup); macro familiarity is a plus. High attention to detail and commitment to accuracy in data entry and documentation. Ability to manage multiple priorities, shifting deadlines, and varied project types in a fast-paced environment. Highly organized, deadline-driven, and able to work independently with minimal supervision. Comfort learning new tools and platforms quickly (e.g., SmartSheet, customer portals, reporting systems). No degree required; relevant experience and demonstrated skills are valued.