Customer Service Representative in Chatsworth 3-5 years CS

Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team in Chatsworth. This role offers an exciting opportunity to provide exceptional support to our diverse customer base, ensuring their needs are met with professionalism and enthusiasm. The ideal candidate will bring 3-5 years of experience in customer service, preferably within medical or healthcare environments, and possess strong communication skills. Fluency in multiple languages and medical terminology knowledge will be highly valued. Join us and be part of a vibrant team committed to delivering outstanding service every day! Duties Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive experience. Utilize computer skills to update and maintain accurate customer records through data entry and management systems. Apply excellent phone etiquette and communication skills to resolve issues efficiently while maintaining a friendly demeanor. Demonstrate knowledge of medical terminology and medical office procedures to assist healthcare clients effectively. Manage incoming calls with professionalism, providing clear information and directing inquiries as needed. Analyze customer concerns or requests to identify solutions, escalating complex issues to appropriate departments when necessary. Support the team by performing administrative tasks such as scheduling appointments or follow-up communications. Experience 3-5 years of customer service experience, ideally within a healthcare or medical office setting. Bilingual abilities in English plus additional languages are preferred to serve a diverse clientele effectively. Excellent communication skills with the ability to convey information clearly and empathetically over the phone and in writing. Knowledge of phone etiquette best practices and customer service principles essential for creating positive interactions. Analysis skills to assess customer needs accurately and provide appropriate solutions or guidance. Join us in making a meaningful difference by delivering top-tier customer service in a fast-paced environment!

Benefits:

Flexible schedule Paid time off

Work Location:

In person