Customer Care Rep

Are you someone who thrives on keeping things moving, solving problems, and delivering an exceptional customer experience? Were looking for a highly organized and detail-oriented professional to play a key role in supporting equipment operations, customer service, and cross-functional collaboration. Shift M-F 8:45am-5:00pm

Pay:

19.00

Location:

onsite Other benefits: Weekly pay, 401k options, and health benefits What Youll Do In this dynamic role, youll be at the center of our equipment and customer support operations by: Coordinating and processing orders for capital equipment while partnering with Sales, Finance, Contracts, Pricing, and Territory Teams Serving as a trusted point of contact for customer technical support needs and inquiries Managing service and repair activities to ensure equipment is returned to customers efficiently and accurately Monitoring service and repair workflows through internal systems and databases Overseeing equipment loaner programs, invoicing, evaluations, exchanges, and trade-out processes Collaborating with Marketing and Product teams to support exciting new product launches Maintaining compliance with company policies, procedures, and quality standards Helping drive operational excellence through accurate documentation, communication, and follow-through What You Bring Were looking for someone who combines strong organizational skills with a passion for customer service and operational success. Required Qualifications High School Diploma or equivalent (Bachelors degree preferred) Proficiency with Microsoft Word, Excel, and Outlook Ability to perform basic mathematical calculations Strong communication and customer service skills Ability to collaborate effectively across departments in a fast-paced environment Exceptional organizational and time-management abilities Strong attention to detail and accuracy Excellent data entry, proofreading, and typing skills Ability to professionally navigate and resolve challenging customer situations Preferred Qualifications Experience with CRM and ERP systems such as Salesforce, SAP, JD Edwards, ServiceMax, or similar platforms Previous experience supporting equipment operations, customer service, service coordination, or order management Why Youll Love This Role This position offers the opportunity to make a visible impact every day. Youll work with a variety of teams, help customers succeed, support innovative product launches, and play a critical role in ensuring operations run smoothly from order placement through service completion. If you enjoy solving problems, managing multiple priorities, and being the person others rely on to get things done, this could be the perfect fit. BD04123JD