Customer Service Representative II

Customer Service Representative II Job Typ e:

Full-Time Location:

Dalton, GA Schedule:

1st Shift Monday- Friday 8am-5pm

Department:

Customer Service Summary Of Position:

. The customer service representative level two is responsible for communicating and processing orders via email or phone call, answer questions the customers may have pertaining to their order, process payments, and communicate effectively with all members involved in the process. Employee will handle all accounts solely and act as account support.

Duties and Responsibilities:

Process orders from start to finish. Place orders whether they are received via phone call, email, or fax. Enter the order in the system Communicate with the CSR lead/Sales Rep if questions arise Communicate with production to ensure the order is being processed, time frames, ship dates, etc. Communicate with the shipping department to ensure the customer's product is out the door. Follow up on tracking information, i.e., delays, pro numbers, etc. Provides timely and accurate information to incoming customer order status and product knowledge requests. Processes customer orders/changes/returns according to established department policies and procedures. Provides timely feedback to the company regarding service failures or customer concerns. Continuous training on product knowledge to better serve the customer. Provides timely feedback to the customer regarding placed orders, communicate foreseen and unforeseen issues i.e., production, scheduling, shipping, etc. Partners with the sales team to meet and exceed customer's service expectations.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is an onsite job and is NOT remote . Regular and predictive attendance is mandatory.

Qualifications:

Detail oriented Ability to multi-task and manage time effectively Navision & Syspro Skills preferred - Will train Ability to work well with a wide variety of individuals Strong/Excellent communication skills

Advanced Computer Skills Physical Demands:

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands to finger and handle or feel, and reach with hands and arms. Th employee must frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Equal Employment Opportunity We are Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Work Authorization All new hires must provide documentation proving authorization to work in the United States and will be processed through the E-Verify system.