Service Advisor

Service Advisor Evans Kia Evans, GA Job Details 6 days ago Benefits Paid holidays Health insurance Dental insurance Employee discount Bereavement leave Life insurance Qualifications Sales Phone communication Staff scheduling Regulatory compliance Mid-level Auto service management Customer inquiry handling Hiring Driver's License Team management Driving Employee relations management Automotive diagnostics Delegation Communication skills Time management Collaboration with hiring managers Full Job Description Service Advisor Evans, GA Evans Kia is a family-owned Kia dealership that has been serving customers here in Georgia for many years! Here at Evans Kia, we are proud to provide customers in Evans and surrounding areas like Augusta, GA, and Aiken, SC with access to one of the largest Kia inventories in Georgia and a tremendous service center capable of serving vehicles from all makes and models. Are you interested in starting or continuing a career in the automotive industry? Then you should consider applying for a position with us here at Evans Kia today! You will find the opportunities, resources, and support you need to grow and develop professionally! What we offer 401(k) Savings Plan Bereavement Leave Employee Discounts Health and Dental Insurance Life Insurance Matching Gifts Plan Parking Voting Time Off Paid Holidays Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Ensure the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Assist in diagnosing vehicle problems; order parts and tools as necessary. Oversee administration of warranty claims as well as training and supervising of service department. Set schedules and assigns tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationship with factory(s) and foster positive employee relations. Collaborate with upper management to make service department hiring and discipline decisions. Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team-oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.