Field Customer Care Specialist

Benefits:

401(k) Company car Competitive salary Dental insurance Health insurance Vision insurance Field Customer Care Specialist Paul Davis Restoration of Lanier Isles Full-Time | Competitive Pay +

Growth Opportunities Position Overview:

Paul Davis Restoration of Lanier Isles is looking for a Field Customer Care Specialist to join our team. This role is focused on delivering an exceptional customer experience during times of loss by supporting homeowners on-site and ensuring clear, consistent communication throughout the restoration process. This position is ideal for someone who is personable, organized, and thrives in a fast-paced, field-based environment. You will be the face of our company—building trust, providing updates, and helping guide customers through the process.

Key Responsibilities:

Meet with homeowners on-site to provide updates and support throughout the job Serve as the main point of contact for customer communication Set expectations and clearly explain the restoration process Ensure a high level of customer satisfaction at every stage of the project Document job progress, notes, and communication in RMS Take photos and assist with job file documentation as needed Coordinate with project managers, mitigation teams, and office staff Address customer concerns and help resolve issues quickly and professionally

Qualifications:

Strong customer service and communication skills Comfortable working in the field and traveling to job sites daily Ability to build rapport and show empathy in difficult situations Highly organized with attention to detail Ability to manage multiple jobs and priorities Basic computer skills (experience with CRM systems a plus) Valid driver's license

What We Offer:

Competitive pay Company vehicle or vehicle allowance (if applicable) Health, dental, and vision insurance Paid time off and holidays Opportunities for advancement within a growing company Supportive, team-oriented culture

About Paul Davis:

Paul Davis is a leader in the restoration industry, helping homeowners and businesses recover after property damage. At Paul Davis of Lanier Isles, we take pride in delivering excellent service while living out our core values every day.