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Customer Service Representative
Job
Fort Valley Utility Commission
Fort Valley, GA (In Person)
$42,182 Salary, Full-Time
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Job Description
Customer Service Representative Fort Valley Utility Commission - 3.8 Fort Valley, GA Job Details Full-time From $20.28 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Retirement plan Qualifications Customer communication Interpersonal skills High school diploma or GED Dispatching Computer skills Clerical experience Associate's degree Full Job Description
POSITION TITLE
Customer Service Representative (Non-Exempt)DEPARTMENT
Customer ServiceREPORTS TO
Customer Service ManagerJOB SUMMARY
: This individual is responsible for providing information and assistance to utility customers with guidance from customer service lead and customer service manager.MAJOR DUTIES
Greets all walk-in customers with courtesy and processes payments in a timely and professional manner. Receives incoming calls or visitors. Determines the nature of the call and refers to appropriate individual or department. Serves as dispatcher, initiating or receiving calls to relay or receive information. Issues work orders for new connects, disconnects, re-reads, and possible leaks. Processes payments and calls to meter crew for reconnect in a timely manner. Balances daily cash drawer with minimal shortages/overages. Prepares cash and checks for daily deposits turned in to Lead. Resolves most customer disputes without direct supervision. Performs other duties as assigned. CollectionsMINIMUM QUALIFICATIONS
- High School Diploma or Equivalent; Associates degree preferred.
- The position generally requires office experience and computer skills.
- The individual will be self-motivated and possess the ability to interface with customers and internal personnel using good verbal and written communication skills.
- The individual will be a team player and a good listener.