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Customer Care Representative
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Waste Eliminator LLC.
Gainesville, GA (In Person)
$38,480 Salary, Full-Time
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Job Description
Waste Eliminator is a full-service waste management company offering critical disposal and creative recycling and environmental solutions. We ensure waste is disposed of in a cost-effective and sustainable manner while minimizing the impact on the environment. Customers choose Waste Eliminator because of our strong focus on sustainable solutions, customer care and a continuing effort to never stop improving. We believe in our duty to perform at the highest standard of safety for the public and our employees. At Waste Eliminator, our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers. We make a difference , and we are excited to grow our team! Responsibilities Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Experience in any kind of Waste Hauling / Management is a huge plus Bilingual is preferred Data entry experience Ability to work in a Drug Free Workplace; must pass drug and alcohol testing.