Bilingual Customer Service Representative

Bilingual Customer Service Representative Hull, GA Job Details Full-time 1 day ago Qualifications Spanish Teamwork Processing cash transactions English Customer inquiry handling Administrative experience High school diploma or GED Bank experience Decision making Accounting Organizational skills 1 year Leadership Communication skills Entry level Cross-functional communication Full Job Description

POSITION OBJECTIVES

To provide prompt, efficient, and courteous service with regard to receptionist duties, member/customer information, collection of member payments, and member application for service; to work and communicate in a team oriented environment in accordance with the Cooperative's mission, vision, and values.

MINIMUM JOB SPECIFICATIONS

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

EDUCATION

Require High school diploma or equivalent with applicable specialized training beyond high school. Require Post High School training to include the fundamental principles of accounting and their application to consumer accounting.

EXPERIENCE

Require a minimum of one (1) year of responsible and comprehensive experience in cashiering, customer service, and/or general office work. Prefer experience in customer service in a financial, banking or equivalent industry experience in utility or servicetype organization.

KNOWLEDGE

Require a working knowledge of principles related to duties of the position including basics of consumer accounting methods, determining priorities of work, meeting schedules, and office procedures, as well as controls applied to preparation of electric service bills, posting, cashiering, reconcilement with controls, and preparation and interpretation of reports utilizing the application of data processing methods, providing information for use in answering inquiries on account. Require the ability to be fluent in both English and Spanish. Must be willing to pursue a continuous program of self-development both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.

SKILLS:

Require effective leadership skills, excellent communication skills, both written and verbal, and the ability to work in a team environment. Require the ability to cooperate, perform, and contribute to the department's goal of providing excellent customer service, interpret oral and written instructions, and analyze procedural problems in tracing sources of error. Require ability to prepare corrected bills and reconcile errors in meter readings, credits, and rates. Require ability to confer with other units, sections, or departments to reconcile differences, develop procedures, and maintain work flow. Require ability to meet schedules and provide effective consumer accounting service. Require ability to maintain effective business contacts with people and to reason and make sound judgements and decisions within approved procedures and precedents.

Job Type:

Full-time Work Location:

In person