Service Advisor/Writer

Tutton Group, with Automotive and RV Dealerships located in Acworth and Jasper, GA, is actively looking for an RV Service Advisor for our Jasper, GA location (Open Roads Complete RV). If you have an automotive background in parts/service and enjoy the RV camping lifestyle, we highly recommend that you apply for this position! If you're looking for an opportunity to join the RV Industry as a valued team member, your search is over! Open Roads Complete RV recognizes top talent and believes in promoting from within. We understand the balance of work life and home life; we have created a fantastic work environment with a competitive compensation plan for the right candidates, including being closed on Sundays. We understand the great demand for veterans in this industry and we will compensate you appropriately. RV Service Advisors Open Roads Complete RV is actively looking for career minded individuals to join our

WINNING TEAM!

If you're looking for your first career, a new career or a chance to earn top earnings, while working with a group of amazing individuals, now is the perfect time to join our team of top-notch RV Service Professionals. If you have a background as an

INSURANCE ADJUSTER, PARTS/SERVICE

ADVISOR or

AUTOMOTIVE

background we HIGHLY recommend that you apply for this position !

Job Responsibilities:

Greets RV Service Department clients in a prompt and courteous manner 100% of the time, and never differentiates between customer pay and warranty service clients Listens to each client and clearly articulates information on the repair order Satisfies client's immediate needs, use low key, high integrity methods to present additional needed services Observes factory suggestions on maintenance items and will advise clients of the value of maintaining their RV in accordance with manufacturer's specifications Presents a menu of recommended maintenance and additional services to every client Ascertains the needs of clients, collecting information necessary for service or repair diagnosis Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs Writes Repair Orders, detailing problems and pertinent information, and secure clients' signature for authorization of repair or service Maintains strict adherence to dealership policy on client vehicle care and operation Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation Inspects quality of RV's following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks Follows up progress of each repair order during the day and contact clients by phone or e-mail a minimum of once daily to notify them of any changes to the status or estimated time of completion of their Advises clients of potential consequences if repairs are not made Handles minor client concerns or misunderstandings repair, and document changes on repair order Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned Notifies clients when repairs are completed and vehicle is ready for delivery Reviews and explains repairs and associated costs with client upon completion of service Documents verbal, in person, and written approvals on repair orders and add-on sales Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment Notifies technicians of changes to repair status Encourages clients to complete reviews/surveys to provide feedback Coordinates work overflow Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs Maintains a record of status of special order parts Job Requirements Outstanding Customer Service Skills is

REQUIRED

Must have a "technology mindset"; utilizing and mastering our computer system, DMS and CRM Must pass a pre-employment drug test, background check and have a clean driving record Professional Appearance is a MUST!!! Look good, feel good, sell GREAT! •To apply, please submit a copy of your resume for review. Thank you and good luck!!•' '

Work Location:

One location

Work Remotely No Job Type:

Full-time Pay:

$48,589.00 - $71,735.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance

Experience:

RV:

1 year (Preferred)

Automotive Parts:

1 year (Preferred)

Automotive Service:

1 year (Preferred)

Work Location:

In person