Customer Service Rep

Position Summary:

The Customer Service Representative (CSR) is the primary point of contact for our clients, responsible for delivering an exceptional service experience that aligns with our corporate values. This role requires a proactive, high-energy professional who excels in a fast-paced environment. The ideal candidate is a detail-oriented problem-solver dedicated to fostering long-term client loyalty and supporting organizational growth.

Core Duties & Responsibilities:

Relationship Management:

Build and maintain sustainable relationships of trust with customer accounts through open, interactive, and professional communication.

Omnichannel Support:

Manage high-volume inbound inquiries via phone and email; provide accurate pricing quotes, product specifications, and order status updates.

Order Management:

Process customer orders with high accuracy, ensuring all data entry complies with company standards and timelines.

Proactive Outreach:

Conduct outbound calls to resolve order discrepancies, follow up on quotes, and identify opportunities to strengthen client partnerships.

Sales Support:

Partner with the Inside Sales team to drive business growth by identifying lead opportunities, assisting with showroom resets, and researching potential new accounts.

Product Expertise:

Maintain a deep understanding of the product catalog to effectively educate customers and provide technical recommendations.

Required Skills & Qualifications:

Technical Proficiency:

Advanced knowledge of Microsoft Office Suite (specifically Excel and Word) and experience navigating ERP or CRM systems.

Communication:

Exceptional verbal and written communication skills with the ability to convey complex information clearly.

Self-Management:

Proven ability to work independently, take initiative, and manage time effectively without constant supervision.

Problem Solving:

Strong analytical skills with a "solutions-oriented" mindset to resolve customer grievances or logistical hurdles.

Professionalism:

Ability to maintain a calm, professional demeanor under pressure and during high-volume periods.

Physical & Intellectual Requirements:

Multitasking:

Ability to prioritize a heavy workload and switch between tasks seamlessly without losing attention to detail.

Critical Thinking:

Sound reasoning skills and the ability to make informed decisions in the best interest of the customer and the company.

Collaboration:

A team-player mentality with the ability to provide constructive feedback to management and support colleagues

Professional Experience:

Minimum 2+

Years:

Proven experience in customer service, account management, or inside sales role.

Industry Experience:

(Optional/Recommended) Previous experience in [Insert Your Industry, e.g., Manufacturing, Wholesale, or Retail] is highly desirable.

Sales Support:

Experience assisting sales teams or performing "upselling/cross-selling" is a plus Compensation We offer a stable base hourly wage supplemented by a performance-based commission structure This job description is subject to change at any time. Launch your career with a national building materials distributor and discover opportunities for growth and advancement.

Job Location:

Tool Source Warehouse, Inc. - Lawrenceville 735 Raco Pl Lawrenceville, GA 30046 ‎ As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at

US:

855.556.3221, or by email to: HR@Help.

SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law. ‎ Medical, Dental, Vision, Disability & Life Insurance, Wellness Benefits, 401(k) Retirement Plan, Employee Stock Purchase Program, Paid Holidays & Vacation Days, Professional Growth Opportunities, Development & Training Programs. All benefits subject to eligibility. ‎‎ ‎ Should a Candidate be submitted to fill a position by a recruiting or staffing services agency ("Agency"), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement. Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs Founded in 1971, GMS operates a network of more than 320 distribution centers with extensive product offerings of Wallboard, Ceilings, Steel Framing and Complementary Products. Additionally, GMS operates nearly 100 tool sales, rental and service centers, providing a comprehensive selection of building products and solutions for its residential and commercial contractor customer base across the United States and Canada. In addition to our commitment to delivering exceptional customer service, GMS also fosters a unique employee culture that combines a results-driven environment with a highly entrepreneurial, self-starter attitude. We are committed to conducting our business in a manner that aligns with our values of humility, mutual respect, service to others, and the guiding principle that "you can never go wrong doing the right thing." GMS is a subsidiary of SRS Distribution, a wholly owned subsidiary of The Home Depot. For more information, please visit www.gms.com. As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at

US:

855.556.3221, or by email to: HR@Help.

SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.