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Customer Service Representative
Job
Robert Half
Lawrenceville, GA (In Person)
Full-Time
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Job Description
About the RoleWe are seeking a friendly and dependable Customer Service Representative to join a fast-paced team focused on delivering a positive customer experience. In this role, you'll handle primarily outbound and follow-up calls to existing leads, assisting customers, answering questions, and scheduling appointments for the sales team.
This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.
Key ResponsibilitiesMake outbound calls to a provided list of customers and prospectsProvide information, answer basic questions, and assist with customer needsSchedule appointments and follow-ups for the sales teamMaintain a high level of professionalism and customer care on every interactionAccurately document call details and updates in CRM systemsFollow established scripts and processes while personalizing the customer experienceMeet daily performance goals for call activity and scheduled appointmentsCollaborate with internal teams to ensure smooth customer handoffs
This is a great opportunity for someone who enjoys helping people, staying organized, and working in a structured, goal-oriented environment.
Key ResponsibilitiesMake outbound calls to a provided list of customers and prospectsProvide information, answer basic questions, and assist with customer needsSchedule appointments and follow-ups for the sales teamMaintain a high level of professionalism and customer care on every interactionAccurately document call details and updates in CRM systemsFollow established scripts and processes while personalizing the customer experienceMeet daily performance goals for call activity and scheduled appointmentsCollaborate with internal teams to ensure smooth customer handoffs