BDC Representative - Jim Ellis Mazda Marietta

Come join one of the largest privately-owned family of dealerships in Georgia at Jim Ellis Automotive Group, where you can always expect the best! Whether you are just starting in your career or are an experienced BDC Representative, Jim Ellis is the place for you! We have a hands-on management team to help you grow & succeed all while earning the pay you deserve. Keep reading to see how you can join our team at Jim Ellis Mazda of Marietta today!

Schedule:

Monday - Saturday with a 40 hour work week and one day off during the week What Jim Ellis has to

Offer You:

Weekly pay Team member discounts on products, services, and vehicle purchases 5-day Work Week Closed on Sundays Team Member Paid Holidays + Paid Time Off Corporate offers for existing Bank of America Clients Team Member Referral Program of up to $2000 per referral depending on position Medical, Dental, and Vision Insurance Offered Complimentary Teladoc Health Services for full-time team members 401k plan with company % match Provided lunch on Saturdays Career advancement opportunities and promotions from within Paid Training Long-term and Short-term Disability Offered Complimentary Emotional Wellbeing and Work-Life Balance Resources Company-paid life insurance for full-time team members (additional coverage available) Corporate savings with DeVry University Charity and Community Outreach Opportunities Skillset enhancement opportunities Team Member Recognition Programs Company giveaways to local events and attractions Family-owned and family-operated Discount pricing on products, events and attractions

Your Responsibilities & Essential Job Duties:

Below is a brief job description of a Variable Customer Service Specialist at Jim Ellis Mazda of Marietta. The Variable Customer Service Specialist will have two main responsibilities, Business Development and assisting in new vehicle deliveries.

Business Development:

Make 80 phone calls, 40 emails and 20 text messages minimum to active customers daily Follow up with all customers to insure proper follow up and help set appointments Answering phone calls and online inqui9ries from customers and prospects Log all customer interaction with CRM Coordinate with sales managers to get quotes and set quality appointments Work with Sales staff on all active customers Verify all same day and next day appointments Maintain a store minimum internet closing percentage of 13% or higher Maintain a store minimum phone closing percentage of 25% or higher Maintain a CSI score above district and region Make follow up call the next day after sale to clients New Vehicle deliveries: Receives customer information from sales desk and initiates delivery process Provide quality control after each clean for delivery to endure guest satisfaction Log any issues with unsatisfactory condition of the vehicle Assist customer with setting first service appointment at delivery Explains all vehicle features, sets up Mazda Connect and configures all personalization settings including radio, navigation CarPlay and seating preferences Schedules customers for a second delivery and preforms second delivery inside of 2 weeks after sale Added Responsibilities Team player Complete all Mazda Product Certification Assist in other tasks assigned by management

Job Requirements & Qualifications:

High school diploma or equivalent preferred Must be authorized to work in the US Must have a valid Driver's License with clean driving record Minimum of 18 years of age Excellent written and verbal communication skills Why Jim Ellis? Jim Ellis Automotive Group is a family-owned and operated company with over 50 years of experience in the automotive industry. Our guiding principle is to be the best automobile retail organization for the franchises we represent in the communities we serve. With the help of our team members, we strive to provide the best quality in the areas of vehicle sales and service for all clients and prospects. With your help, we can continue to enhance our long-standing reputation of fostering a family atmosphere that generates highly satisfied customers and team members. Selling and servicing vehicles is what we do, but taking care of people is who we are! ! We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and

MVR. FXOP

Job Type:

Full-time Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) 2% match 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Paid training Referral program Vision insurance Application Question(s): why are you or did you leave your current or previous job? What about this position attracted you to apply?

Experience:

Customer service: 1 year (Preferred)

BDC:

1 year (Preferred) Ability to

Commute:

Marietta, GA 30060 (Required)

Work Location:

In person