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Call Center Agents
Job
Tanisha Systems, Inc.
Martinez, GA (In Person)
Full-Time
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Job Description
Job Title:
Call Center Agents Location:
AugustaGA 30907 JOB SUMMARY
The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.ESSENTIAL FUNCTIONS
Duties include, but are not limited to : Promoting and/saving products and services Providing an excellent customer experience via phone Negotiating and completing save/service order requests from customers. Working with customers patiently, tactfully, and efficiently Accurately informing customers of various fees and adjustments. Providing options to the customer based on product and service needs. Active listening skills Ability to follow tactical call flows to optimize the customer experience.Minimum Requirements:
Outstanding Customer Service skills. Excellent skills in the following areas: Communication- Interpersonal
- Analytical
- Problem Solving.