Receptionist/Customer Service Representative

The Receptionist / Customer Service Representative serves as the first point of contact for visitors and callers while providing exceptional customer support. This role requires a detail oriented, friendly demeanor, strong communication skills, and the ability to manage a moderate to high volume of inbound calls while supporting front-desk and administrative functions. Key Responsibilities Answer and route 10-60+ inbound calls per day in a courteous and detail oriented manner Greet visitors, clients, and vendors; manage front desk coverage Provide accurate information, resolve basic inquiries, and direct calls appropriately Schedule appointments and maintain calendars as needed Perform administrative tasks such as filing, data entry, scanning, and mail distribution Maintain a clean, organized reception and common area Communicate professionally with internal teams and external customers Handle confidential information with discretion Support additional office or customer service functions as assigned