Bilingual Customer Service Representative

Our client seeks experienced Customer Service Representatives who can work with other teams and members in a collaborative manner to manage and understand customer inquiries, issues, and needs. The Customer Service Representative will be responsible for processing orders diligently, timely, and accurately; as well as the scheduling of all incoming orders, both internal and external. This staff member will also execute administrative and sales-related responsibilities that relate to client relations management.

Responsibilities:

Create and process orders with diligence and accuracy and send necessary quotes/drawings/receipts to the client in a timely manner. Use proper grammar notation exhibiting concise, professional communication skills. Detect any potential problems with the sales process and share with your manager to offer independent solutions and alternatives. Maintain daily awareness of deadlines and responsibilities. Effectively multi-task while maintaining clarity and proper prioritization management. Communicate inventory statuses accurately to your clients. Provide effective customer service via the phone, email, direct-interaction and fax. Follow-up with clients after their order has been completed and gather feedback. Answer your communications in a timely manner, giving undivided attention to the client. Offer assistance and help the customer with inquiries. Monitor and reply to online reviews about the business and report them to your manager. Manage the reception area and keep it clean, as needed. Other duties as assigned by your manager.

Qualifications:

Customer Service experience required. Bilingual - Spanish Fluency required. Must have prior experience in using Netsuite, SAP or other ERP tools. Working knowledge of Microsoft Office products (Excel, Word, Power Point). 2-4 years of related client service experience. Proven communication skills. Knowledge of the light industrial or cabinet industry a plus.

Pay:

$15.00 - $16.00 per hour

Experience:

Customer service: 1 year (Required)

Warehouse:

1 year (Preferred)

Language:

Spanish (Required)

Work Location:

In person