Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Service Representative/Dispatcher
Job
Chen Plumbing
Norcross, GA (In Person)
$44,720 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
39
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Great customer service professionals don't leave jobs because they dislike helping people. They leave because of chaos, poor leadership, constant stress, and feeling unappreciated. If you're looking for a stable workplace where your work matters, systems are organized, and great performance is noticed, keep reading. At Chen Plumbing, we've proudly served the Atlanta area since 1998. We've built our reputation through genuine care for both customers and team members. As we continue to grow at a rapid pace, we're looking for a sharp, dependable CSR / Dispatcher to join our team. Why This Role Matters When customers call us, they are often stressed, frustrated, or dealing with an urgent plumbing problem. You'll be the calm, confident first voice they hear. You'll help customers feel taken care of, keep technicians moving efficiently, and play a major role in the success of the day. This is not "just answering phones." This is an important operations role inside a growing company. What You'll Do Answer inbound calls and customer texts professionally and warmly Schedule service appointments and gather key job details Dispatch technicians and manage the daily schedule board Keep customers updated on arrival times, delays, and changes Solve problems calmly and professionally Proactively outbound call and text to our customer base to schedule new jobs Enter accurate notes and job details into our system Support the team and help keep daily operations running smoothly What We're Looking For 2+ years of customer service experience Dispatch or home service experience is a plus Strong communication skills and professionalism Able to stay calm under pressure and multitask Detail-oriented and dependable Comfortable using computers and scheduling software Reliable transportation to our Norcross office Someone who takes pride in doing things the right way What We Offer Competitive hourly pay Weekly direct deposit Health insurance 401(k) with company match PTO, paid sick days, paid holidays Yearly christmas party Monthly competitions and prizes Bonuses for work referrals and employee referrals Ongoing training and growth opportunities Family-run company with a strong team culture How to Apply Submit your application through Indeed, then call 470-822-9102 to complete the next step in our hiring process.