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Pro Counter Associate
Job
Specialty Tile Products, Inc.
Norcross, GA (In Person)
$50,000 Salary, Full-Time
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Job Description
Full Job Description The Pro Counter Sales Associate for Specialty Tile Inc. is the first point of contact with walk-in and pick-up customers and is responsible for the selling and promotion of tile, tools and installation products. In addition, this position maintains/grows customer relationships, performs in-store customer service, overall organizational promotion, and sales counter stocking duties. Primary Responsibilities Sales Responsibilities
- Promote and sell products and/or services to meet customer needs
- Develop new customers and grow existing customer accounts
- Provide readily-available alternatives for products when desired/requested items are not in stock
- Recommend products based on customers specific needs, up-sell where possible to increase margin
- Offer technical assistance where applicable, or direct customer to appropriate vendor rep for solutions
- Maintain up-to-date working knowledge of setting materials, tools, and supplies to provide the best service possible by participating in workshops, PK's, and presentations when available Customer Service Responsibilities
- Welcome all customers & potential customers
- Field sales counter phone calls and answer or direct to appropriate person
- Sales order entry, inventory allocations, and payment processing
- Communicate with outside reps and customers on material timelines and backorders
- Complete paperwork and reporting in a timely and accurate fashion
- Assist with preparing and maintaining merchandise displays
- Verify and receive customer returns
- Stock profile updates in their proper inventory locations
- Assist in keeping floor and stock area clean and orderly
- Follow up on shortages and expedites issues by reporting to the manager
- Perform stocking duties including taking inventory and re-stocking supplies . Model exceptional customer service to external customers & internal STP employee . Contribute to team effort by accomplishing other tasks as needed & other projects as assigned. Knowledge & Skill Requirements
- Bi-lingual Preferred (Spanish or Portuguese) . High School Diploma or equivalent
- 1-2 years of sales experience or customer service experience
- Demonstrated work ethic, integrity, and professional conduct
- Be a resourceful problem solver and self-motivated team player
- Professional and effective written and oral communication skills
- Strong interpersonal skills with the ability to get along with customers, vendors, suppliers, and employees
- Proficiency in problem solving while demonstrating innovation in generating new and better solutions .