Customer Service Representative

Customer Service Representative at StaffEagle LLC Customer Service Representative at StaffEagle LLC in SHARPSBURG, Georgia Posted in 9 days ago.

Type:

full-time

Job Description:

Customer Support /

Parts Coordinator Location:

Peachtree City, GA (Onsite - Local Candidates Only)

Schedule:

Full-Time | Monday-Friday |

Day Shift Compensation:

Approx. $60K Base Salary (DOE - Flexible) Overview We are seeking a highly organized and customer-focused professional to join a growing team in Peachtree City, GA. This role supports customers with parts inquiries, quoting, order coordination, and service scheduling in a fast-paced manufacturing/product-based environment. This is not a call center role. We are looking for someone who thrives in a small office setting, takes ownership of customer issues, communicates well, and has hands-on experience using CRM and ERP systems as part of their daily responsibilities. Key Responsibilities Handle inbound customer calls and emails regarding parts, pricing, availability, and order status Prepare and process parts quotations using ERP and CRM systems Enter and manage customer orders accurately in company systems Coordinate service scheduling and follow-up activities through CRM tools Manage RMAs (Return Material Authorizations) and related documentation Collaborate closely with internal departments including sales, operations, and service teams Maintain strong follow-through to ensure customer issues are resolved completely Document customer interactions, updates, and order activity within CRM/ERP systems Support customers in identifying and purchasing replacement parts Required Qualifications 3-5 years of customer support, customer service, inside sales support, or account coordination experience Background supporting physical products such as manufacturing, industrial equipment, automotive, mechanical, or related industries Experience working in a small company or team-oriented environment Strong written and verbal communication skills Highly organized with excellent follow-up and multitasking abilities Proven job stability and consistent performance history Hands-on daily experience using CRM, ERP, or order management systems Critical Requirement Candidates must clearly demonstrate: Which CRM/ERP systems or tools they have used How those systems were used daily (order entry, tracking, quoting, documentation, scheduling, customer follow-up, etc.) Candidates without direct system usage tied to daily responsibilities will not be considered. Preferred Experience Manufacturing, industrial, or automotive industry background Experience supporting parts sales, quoting, or order management Mechanical or electrical aptitude Comfortable working in an office/desk/phone support environment Ideal Candidate Profile Local to Peachtree City or South Atlanta area Responsive, detail-oriented, and dependable Strong sense of ownership and accountability Comfortable working cross-functionally with multiple departments Able to manage multiple priorities while maintaining excellent customer service Benefits 100% Employer-Paid Health Insurance Matching 401(k) Strong PTO Package Stable Monday-Friday Day Shift Schedule Small Team Environment with High Visibility and Ownership Interview Process Teams Interview Onsite Interview