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Call Center Representative
Job
Cyrca Inc
Honolulu, HI (In Person)
$37,440 Salary, Full-Time
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Job Description
Call Center Representative Cyrca Inc - 3.5 Honolulu, HI Job Details Full-time From $18 an hour 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Teamwork English Attention to detail Client services Organizational skills Customer support Quality data entry Customer data entry Full Job Description Overview We are seeking a motivated and detail-oriented Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, and the State of Hawaii - Department of Human Services, providing exceptional customer support and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for delivering outstanding client services. Responsibilities Handle inbound and outbound calls with professionalism and courtesy, ensuring excellent phone etiquette. Assisting the State of Hawaii - Department of Human Services with scheduling appointments for their General Assistants and TANF program clients. Provide accurate information to clients regarding appointments and services, assisting them with inquiries and resolving issues. Perform data entry tasks efficiently while maintaining attention to detail. Collaborate with team members to enhance overall client satisfaction. Maintain organized records of customer interactions and transactions in the office system. Maintain confidentiality of client information adhering to HIPAA standards. Requirements Proven experience in a call center or customer support role is preferred. Strong communication skills in English, both verbal and written. Ability to analyze information and provide solutions effectively. Proficiency in data entry with a high level of accuracy. Excellent organizational skills and the ability to multitask in a fast-paced environment. A positive attitude and willingness to learn new processes. Join us as we strive to deliver exceptional service to our clients while fostering a collaborative work environment. We look forward to welcoming you to our team!