Job Description
Customer Service Clerk (Arts & Crafts) Department of the Navy Commander, Navy Installions Command CNRH Joint Base Pearl Harbor-Hickam N922D; Hickam Arts & Crafts Center Summary This position is assigned to the Non-Appropried Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreion (MWR) Recreional Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of this position is to provide customer service to prons as well as to perform a variety of duties in support of the MWR community recreion program; loced Hickam Arts & Crafts Center. Learn more about this agency Summary This position is assigned to the Non-Appropried Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreion (MWR) Recreional Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of this position is to provide customer service to prons as well as to perform a variety of duties in support of the MWR community recreion program; loced Hickam Arts & Crafts Center. Learn more about this agency Overview Help Accepting applicions Posted this week • Apply by 06/12/26 Due by 11:59 p.m. ET on June 12, 2026 Locion 1 vacancy in the following locion: Honolulu, HI No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $16 - $16 per hour Pay scale & grade NF 1 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Intermittent - Flexible Scheduled (0-40 hours per week). Ineligible for benefits and paid time off. Travel Required Occasional travel - You may be expected to travel for this position for training within JBPHH, as required. Appointment type Permanent Occupions and job series 2091 Sales Store Clerical Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number 26553 Control number 871151600 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Please see the "Who May Apply" section under the Qualificions section. Duties Help The incumbent is involved in one or more recreional activities such as military or community center activities; outdoor recreion; craft and hobby shops; hletics, fitness and sports programs; music and theer and/or other similar MWR recreional services. This position is assigned to the Arts & Crafts Center. Performs a full range of services such as: Assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving routine complaints, and any other customer service-reled duties or transactions. May opere cash register, receive payment, and make change. Assist in the maintenance of pertinent records and logs reling to customer service transactions. Performs other reled duties as assigned. Requirements Help Conditions of employment Must pass all applicable records and background check. Must successfully pass the E-Verify employment verificion check. Any discrepancies must be resolved as a condition of employment. Qualificions Resumes must include informion which demonstres experience and knowledge, skills, and ability (KSAs) as they rele to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candide must possess:
Must be able to learn MWR policies, rules and regulions involving the work area, and have the ability to communice orally and in writing. Must have knowledge of basic mhemics. Six months experience in a reled recreional activity is desired. Applicants with knowledge of arts and crafts reled merchandise and have a valid driver's license are preferred. •Must be available to work Tuesday - Surday between the hours of 9:15 a.m.-6:15 p.m. •Educion This position does not have a positive educion requirement. Additional informion Salary is dependent on experience and/or educion. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installions Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolered, and use of or intoxicion by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements. Selection may be tentive pending the completion of these requirements. Applicants may be required to submit proof of educion, participe in medical screening, drug testing, etc. All selections are contingent upon sisfactory employment reference checks. Employment is subject to successful Nional Agency Background Check. Occupants of this position must maintain the privacy of official work informion and da and demonstre the highest level of ethical conduct. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skills and abilities (KSAs) reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of KSAs used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits Help Review our benefits Required documents Required Documents Help The following documents are required the time of applicion: Resume Proof of educion/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming Military Spouse Preference:
provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming Veteran's Preference:
provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee:
provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE
Failure to provide the required documents may impact eligibility, qualificions determinion. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 06/12/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12974349 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus DON is an Equal Employment Opportunity Employer. All qualified candides will receive considerion without regard to race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. The DON provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodion(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper considerion is given. Agency contact informion Navy Region Hawaii NAF HRO Phone (808) 422-3784 CNRH_NAFHR@US.NAVY.MIL Address Joint Base Pearl Harbor Hickam 620 Main Street Honolulu, HI 96818 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The following documents are required the time of applicion: Resume Proof of educion/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming Military Spouse Preference:
provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming Veteran's Preference:
provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee:
provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE
Failure to provide the required documents may impact eligibility, qualificions determinion. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 06/12/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12974349 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus DON is an Equal Employment Opportunity Employer. All qualified candides will receive considerion without regard to race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. The DON provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodion(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper considerion is given. Expand Hide how to apply Agency contact informion Navy Region Hawaii NAF HRO Phone (808) 422-3784 CNRH_NAFHR@US.NAVY.MIL Address Joint Base Pearl Harbor Hickam 620 Main Street Honolulu, HI 96818 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this week • Apply by 06/12/26 Due by 11:59 p.m. ET on June 12, 2026 Locion 1 vacancy in the following locion: Honolulu, HI No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $16 - $16 per hour Pay scale & grade NF 1 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Intermittent - Flexible Scheduled (0-40 hours per week). Ineligible for benefits and paid time off. Travel Required Occasional travel - You may be expected to travel for this position for training within JBPHH, as required. Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Other Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number 26553 Control number 871151600
