Membership Services Representative

Valley Isle Community Federal Credit Union (VICFCU) is a full-service financial institution dedicated to serving the Maui community with a mission to enhance the financial well-being of our members. We pride ourselves on fostering a supportive, community-focused environment that values trust, integrity, and exceptional service. As a member-owned cooperative, we are committed to helping our members achieve their financial goals while providing a rewarding workplace for our team. Join us to make a positive impact in our island community! Position Overview We are seeking a dedicated and enthusiastic Membership Services Representative to join our team at VICFCU. This union position offers exceptional job security and opportunities for career advancement within our organization. As a front-line representative, you will play a key role in delivering outstanding member service, processing transactions, and promoting our financial products to support our members' financial success. If you are passionate about building relationships, providing excellent service, and contributing to a thriving community, this is the perfect opportunity for you. Key Responsibilities Deliver exceptional member service by processing transactions, including deposits, withdrawals, loan payments, and account inquiries, with accuracy and efficiency. Build and maintain strong relationships with members by identifying their financial needs and recommending appropriate VICFCU products and services, such as savings accounts, loans, and digital banking solutions. Assist with account openings, maintenance, and troubleshooting, ensuring compliance with credit union policies, including Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and Bank Secrecy Act (BSA) regulations. Educate members on credit union services, promoting features like online banking and financial wellness programs to enhance their experience. Collaborate with team members to achieve service and sales goals, contributing to a positive and cohesive work environment. Maintain a professional appearance and workspace, adhering to VICFCU's standards for security, compliance, and member confidentiality. Participate in ongoing training and development to stay informed about credit union products, services, and industry regulations.

Qualifications Education:

High school diploma or equivalent required; post-high school education or training preferred.

Experience:

Minimum of one year of customer service experience, preferably in a financial institution or related field. Cash-handling and sales experience is a plus.

Skills:

Excellent communication and interpersonal skills, with a focus on providing world-class member service. Strong organizational skills and attention to detail to ensure accurate transaction processing. Ability to learn and apply knowledge of credit union policies, procedures, and regulatory requirements. Proficiency in basic computer operations, including word processing and spreadsheet software; familiarity with banking systems is a plus. Problem-solving skills and the ability to handle member inquiries and complaints professionally.

Attributes:

Enthusiastic, dependable, and team-oriented with a commitment to VICFCU's mission of improving members' lives. Union Benefits & Career Advancement This is a union position, offering a high level of job security and access to a comprehensive benefits package, including: Competitive salary starting at $20.00 per hour, based on experience. Medical, dental, and vision insurance with premiums partially or fully covered. 401(k) retirement plans with employer matching contributions. Generous paid time off, including vacation, sick leave, and observed holidays. Wellness programs to support a healthy lifestyle. Opportunities for professional growth through internal training, mentorship, and a clear path for career advancement within VICFCU. Our unionized environment ensures fair treatment, structured compensation increases, and a supportive workplace. With our commitment to employee development, this role offers near-term opportunities for advancement to positions such as Senior Member Services Representative, Loan Officer, or Branch Supervisor for those who demonstrate dedication and a desire to grow. Why Join VICFCU? At VICFCU, we believe in doing right by our members and our employees. As part of our ohana, you'll work in a diverse, collaborative environment that values your contributions and encourages skill-building. Our commitment to the Maui community means you'll have the chance to make a meaningful difference every day. With a robust benefits, and a workplace recognized for its dedication to employee well-being, VICFCU is the ideal place to build a rewarding career.

Job Type:

Full-time Pay:

$20.00 - $24.68 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Ability to

Commute:

Kahului, HI 96732 (Required) Ability to

Relocate:

Kahului, HI 96732: Relocate before starting work (Required)

Work Location:

In person