Customer Care Associate

Aya Healthcare has an opportunity for an experienced Customer Care Associate to support a 13-week contract with medical facility in Kailua, HI.

Aya Offers:

A robust team to support you every step of the way to ensure you start on time, have accurate payroll and an exceptional experience. A credentialing specialist to streamline the entire compliance process. Premium medical, dental, vision and life insurance beginning day one of your assignment.

Assignment Details Start:

Early May Schedule:

Monday - Friday, 8:30am to 5:00pm

Type :

Onsite Pay:

$22-25/hour

Length:

13 weeks This position serves as the primary patient-facing contact, providing registration, insurance verification, payment processing, and support while ensuring accurate documentation and a positive patient experience. Requirements for

Patient Services Representative:

2+ years of patient services experience 1+ year of recent experience working in an outpatient clinic or medical office setting Familiarity with patient registration processes Experience with patient referrals / authorizations Prior experience verifying insurances / benefits plans Please note: Candidates without Epic (EMR) experience cannot be considered.

Responsibilities of Customer Care Associate:

Handles incoming calls from plan members and healthcare providers for the assigned health plans. Provides information as needed for questions related to medical, dental, vision, and prescription drug claims based upon the benefit descriptions and plan provisions of a variety of group plans. Documents all calls. Receives referrals and pre-certification requests from providers as applicable. Reviews referral/pre-certifications for proper benefits and eligibility. Enters referrals and pre-certifications data into the computer system. Reviews referrals and medical record information as applicable to facilitate claims department with claims adjudication. Researches and documents rejected or erroneous claims and forwards them for correction as needed. Performs other job-related duties as assigned. Aya Healthcare is an equal opportunity employer and encourages all to apply!

Pay:

$22.00 - $25.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Application Question(s): This is a contract-only position with no guaranteed permanent hire. Are you still interested? The pay range for this position is $22-25/hour. Are you still interested?

Education:

High school or equivalent (Required)

Experience:

Patient service: 2 years (Required)

Hospital:

2 years (Required) Insurance verification: 1 year (Required) Benefits administration: 1 year (Required) Ability to

Commute:

Kailua, HI 96734 (Required)

Work Location:

In person