Business Customer Relationship Advocate

Business Customer Relationship Advocate at ImOn Communications Business Customer Relationship Advocate at ImOn Communications in CEDAR RAPIDS, Iowa Posted in 6 days ago.

Job Description:

Connect Communities. Grow Your Career. Make an Impact. At ImOn Communications, we're more than a technology provider, we're a team of people passionate about keeping our community connected. As a Business Customer Relationship Advocate, you will be the point of contact for all of ImOn's Business Customers. They will handle calls, provide account information, and resolve issues while adhering to company guidelines. Their responsibilities include addressing inquiries, answering questions, and resolving complaints in the customer's preferred language. What You'll Do Assist business customers with general service inquiries, account changes, billing information, and technical issues and offer our outstanding products to new and existing customers. Demonstrate active listening and effective communication to ensure a mutual understanding of customer's concerns. Represent ImOn Communications in a positive, professional, and ethical manner, working to exceed customer's expectations while minimizing need for further escalation. Take ownership and accountability that serves to facilitate successful outcomes per customer requests. Promote ImOn products and services based on a logical relationship to the customer's needs and in accordance with business goals. Analyze and solve problems regarding billing, service, or sales issues. Demonstrate punctuality and consistent attendance. MUST be able to work a flexible schedule. The shift will fall between the hours of 7:30AM to 5:30PM, Monday through Friday. Some Saturdays may be required. What We're Looking For Strong communication and customer service skills A positive, professional attitude, even in challenging situations Technical curiosity and a willingness to learn Dependability and attention to detail Ability to work independently and as part of a team Comfortable working outdoors and at heights (ladder work, crawl spaces, etc.) Strong leadership skills within a field environment Requirements Minimum Requirements High School degree or equivalent At least 2 years' customer service experience in a high-contact, service-related environment. Technical troubleshooting experience. Proficient PC skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Excellent interpersonal and communication skills with the ability to work independently as well as part of a team. Demonstrated listening skills with the ability to obtain key information to assess customer needs and resolve service problems. Proven ability to maintain composure in stressful situations. Flexibility to work variable schedules and overtime as required. Preferred Qualifications Business to Business (B2B) experience. Call Center experience. Telecommunications industry experience.

Why Join Our Team Career Growth:

Structured advancement with company-supported certifications.

Training & Development:

Comprehensive onboarding and ongoing learning to help you build technical and leadership skills. Work with

Purpose:

Help families, businesses, and communities stay connected through reliable, high-quality service.

Team Culture:

Join a supportive group of professionals who value safety, collaboration, and doing things the right way.

Performance Recognition:

Earn advancement and rewards based on your quality, efficiency, and customer satisfaction results. ImOn will hook you up with

Company Benefits:

Competitive pay Comprehensive health, dental, and vision insurance 401(k) with company match Paid time off (vacation, holidays, and sick days) Company-provided tools, uniforms, and vehicle for field roles Employee discounts on services and partner programs Wellness and employee assistance programs Ready to Get Started? If you're ready to take on a rewarding role that combines hands-on work, customer connection, and career growth, we'd love to hear from you. Apply today and start building the network of tomorrow — with us. ImOn Communications, LLC is an Equal Opportunity Employer recblid b5cd3c8o87sub1nd82f61eo9mj1q91