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Customer Service Associate (37334)
Job
Hertz
Cedar Rapids, IA (In Person)
$33,800 Salary, Full-Time
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Job Description
Customer Service Associate (37334) Hertz - 3.2 Cedar Rapids, IA Job Details Full-time Up to $16.25 an hour 1 day ago Benefits Paid parental leave Health insurance Dental insurance Tuition reimbursement Adoption assistance Parental leave Employee assistance program Vision insurance 401(k) matching Gym membership Qualifications Customer communication Customer relationship building Customer returns handling Sales Team leadership Stakeholder relationship building Full Job Description The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.