Solid Waste and Recycling Customer Service Representative

Join our team and help make a difference in the community every day! The City of Cedar Rapids is looking for a friendly, dependable, and customer-focused individual to service as our next Solid Waste & Recycling Customer Service Representative . This position plays an important role in supporting residents by answering questions, resolving service concerns, and helping ensure our solid waste and recycling operations run smoothly. We are looking for someone who enjoys helping people, communicates clearly, and can stay organized in a fast-pace environment. If you are a positive team player who takes pride in providing excellent customer service, we encourage you to apply. About our Organization At the City, we are committed to employing individuals who reflect our community's diverse backgrounds, and this position is crucial in the success and strategic direction of a growing and evolving community. We appreciate and leverage the vast experience individuals bring beyond the technical requirements of a job. If you are an individual with similar experience listed here please consider applying. Experience and skills combined with commitment to our core values is key to building a greater community now and for the next generation. About our Community Nestled in the heart of Iowa, Cedar Rapids is our vibrant and diverse community known for its rich history, culture, and natural beauty. Our city has a strong sense of community which can be seen at any of our numerous parks, recreational opportunities, and family-friendly events year round. You can also explore our thriving downtown district, filled with shops, restaurants, and entertainment options, or take a stroll along the Cedar River, which runs through the heart of the city. Cedar Rapids - Why you should live here! About this Opportunity Assists in daily customer service activities, operations, and programs for Solid Waste and Recycling and other assigned areas. The City of Cedar Rapids does not offer sponsorship for employment authorization. Job Duties and Responsibilities Primary point of contact for Solid Waste & Recycling inquiries, information requests, and distribution of extra garbage bag tags. Collaborates with peers and Utilities' leadership to support Solid Waste & Recycling programs and services. Facilitates tall grass and weeds, and snow violations including intake of complaints, correspondence to citizens in violation, work orders, invoices, and appeal requests. Works closely with staff to update and complete accurate field activity information. Utilizes multiple software programs; maintains customer records and information system data. Coordinates bulky item pick up schedules. Prepares Council agenda items and related items as necessary. Performs professional and confidential administrative duties. Utilizes information systems, rules, regulations, policies, and procedures to answer inquiries. Coordinates travel arrangements for staff. Procures office and field supplies following City procedures. Prepares correspondence, reports, lists, and other documents. Gathers, assembles, updates, distributes, and/or files a variety of information, forms, records, and data as requested. Performs related work as required. Required Education and Experience High school diploma or equivalent and one (1) to three (3) years' experience in a customer facing role including working with escalated customer issues, OR , An equivalent combination of education and/or experience (i.e. one year of relevant full-time experience may substitute for one year of education) Strong written, verbal, and interpersonal communication skills Proficiency with Microsoft Office Ability to work collaboratively with diverse populations Required Licenses or Certifications None Desired Qualifications At least six months of experience or technical training in specialized software including fleet routing, specialized billing, customer information, or call center coordination or related is highly preferred. Two years of post-secondary education in business administration, finance, or a related field, desired but not required. Experience in handling escalated customer issues Work Schedule Monday - Friday 7:00am to 3:30pm