Service Cordinator - CSR

Service Cordinator - CSR Custom Electrical Services Clive, IA Job Details Full-time 1 day ago Qualifications Phone communication Staff scheduling Dispatching Data entry Organizational skills Communication skills Permitting phase involvement Entry level Under 1 year Client interaction via phone calls Full Job Description Customer Service Representative / Dispatcher Custom Electrical Services | Clive, IA Custom Electrical Services is not your average contractor. Founded in 2005 right here in Iowa, we remain locally owned and operated with a strong reputation for quality work and exceptional customer service across Central Iowa. We are a growing residential service company and we're hiring ONE high-performing Customer Service Representative / Service Coordinator who thrives in a fast-paced environment and keeps operations running efficiently. If you are organized, detail oriented, and take pride in delivering top tier customer experiences, this is your opportunity. We maintain a family-like atmosphere where your role matters, your voice is heard, and your performance makes a direct impact. Why Join Us No nights, no weekends, no holidays — ever Daytime schedule Relaxed, team-oriented work environment Casual dress code Stable, locally owned company with long-term growth What You Will Do Answer incoming calls and respond to customer inquiries and form submissions Schedule and dispatch service technicians efficiently based on location and workload Monitor technicians and drivers to ensure on time performance and productivity Provide outstanding customer service on every interaction Pull electrical permits Enter and manage job information within company software systems Keep operations organized and running smoothly throughout the day What We Are Looking For Previous ServiceTitan experience preferred but not required Minimum 6 months of experience in customer service or dispatching preferred Strong communication and organizational skills Ability to multitask in a fast-paced environment without losing attention to detail Self-motivated with the ability to work independently and as part of a team If you are dependable, driven, and ready to be part of a company that values your contribution, we want to hear from you. Apply today and take the next step in your career.