All Shifts Customer Service Representative

Looking for multiple positions!!! Front Desk Receptionist 2nd shift and Night Audit Job Summary We are seeking a dynamic and energetic Front Desk Receptionist to join our team during the 2nd shift and Night Audit hours. This vital role ensures seamless guest experiences by providing exceptional customer service, managing front desk operations, and overseeing the night audit process. The ideal candidate is motivated, detail-oriented, and passionate about hospitality, ready to create a welcoming environment for all guests. Your enthusiasm and professionalism will help uphold our commitment to guest satisfaction and operational excellence. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage guest check-ins and check-outs efficiently, ensuring accuracy and adherence to hotel policies. Handle guest inquiries, requests, and complaints with enthusiasm and resolve issues promptly to enhance guest satisfaction. Operate multi-line phone systems with excellent phone etiquette, directing calls appropriately. Conduct the nightly audit process, verifying revenue reports, balancing accounts, and preparing financial documentation for management review. Maintain accurate records of reservations, guest information, and billing details using hotel management software. Assist with guest relations by providing local information, amenities details, and ensuring overall comfort during their stay. Requirements Proven experience in hospitality management or hotel front desk operations preferred. Bilingual or multilingual skills are highly desirable to serve diverse guests effectively. (But not required) Strong knowledge of hotel management systems and night audit procedures. Excellent customer service skills with a friendly demeanor and positive attitude. Ability to handle multi-line phone systems efficiently while maintaining professionalism. Previous hotel experience or resort background is advantageous. Exceptional communication skills, including phone etiquette and guest interaction. Ability to work independently during night shifts with minimal supervision. Join us if you're passionate about delivering outstanding guest services in a lively hospitality environment! We value energetic team players who thrive on creating memorable experiences for every visitor while maintaining high standards of hotel management and guest relations. Housekeeper Job Overview We are seeking a dedicated and energetic Housekeeper to join our team and ensure our guest rooms are spotless, welcoming, and well-maintained. In this role, you will be responsible for delivering exceptional cleaning services, managing laundry tasks, and providing outstanding customer service to clients or residents. Your attention to detail and proactive approach will help create a clean, safe, and comfortable environment for everyone. This position offers an exciting opportunity to contribute to a positive living or working space while developing your skills in cleaning, sanitation, and hospitality. Duties Perform thorough cleaning of guest rooms, including dusting, vacuuming, mopping floors, and surface sanitization Maintain high standards of sanitation by disinfecting bathrooms and common areas regularly Provide exceptional customer service by addressing guest needs and ensuring satisfaction with cleaning services Manage floor care tasks Restock supplies as needed and report any maintenance issues or safety hazards promptly Follow established cleaning protocols to ensure compliance with health and safety regulations Qualifications Proven experience in residential cleaning, janitorial work, hotel housekeeping, or commercial cleaning environments Strong knowledge of sanitation practices and proper use of cleaning chemicals and equipment Ability to perform physical tasks such as lifting, bending, standing for extended periods, and operating cleaning machinery Excellent attention to detail with a commitment to high-quality service Good communication skills and the ability to work independently or as part of a team Experience with laundry operations and floor care techniques is preferred Previous custodial or housekeeping management experience is a plus Join us in creating pristine environments that make a difference! We value hardworking individuals who take pride in their work and strive for excellence every day. This is a paid position that offers growth opportunities in the hospitality and cleaning industries. Weekend Breakfast Attendant As a Weekend Breakfast Attendant you will be the welcoming face that kick starts our guests' mornings! In this lively role, you'll deliver exceptional customer service while preparing and serving delicious breakfast items in a fast-paced, friendly environment. Your enthusiasm and attention to detail will help create memorable experiences for our guests, ensuring they start their weekends on a positive note. This position is perfect for energetic individuals who thrive in hospitality settings and enjoy engaging with diverse patrons. All roles are paid, reflecting our commitment to valuing your contribution from day one. Responsibilities Greet guests warmly and provide attentive, friendly service throughout breakfast hours Prepare and serve a variety of breakfast foods, ensuring quality and presentation standards are met Maintain cleanliness and organization of the dining area, food stations, and service equipment Assist with food handling, food safety protocols, and adherence to health regulations Refill buffet stations, replenish supplies, and manage food presentation to enhance guest experience Collaborate with team members to ensure smooth service flow during busy weekend mornings Support catering or banquet setups as needed for special events or group reservations Skills Prior experience in fine dining or food service environments is highly desirable Strong customer service skills with a positive attitude and excellent communication abilities Knowledge of serving techniques, food preparation, and food safety standards Experience in banquet service or catering settings is a plus Familiarity with dietary accommodations and food handling procedures Hospitality background with barista experience or restaurant experience is beneficial Ability to work efficiently in a fast-paced environment while maintaining attention to detail This role offers an exciting opportunity to develop your skills within the food industry while providing exceptional hospitality. We value energetic team players who are passionate about delivering memorable guest experiences and uphold high standards of food safety and service excellence. Join us on weekends and help us create welcoming mornings filled with great food and great company!

Pay:

$12.00 - $17.00 per hour

Benefits:

Flexible schedule On-the-job training Professional development assistance

Work Location:

In person