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Customer Order Specialist
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QPS Employment Group
Harlan, IA (In Person)
$41,600 Salary, Full-Time
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Job Description
Job Description Position Title:
Customer Order Specialist Wage:
$20/hourShift:
1stHours:
8:00am-5:00pm QPS Employment Group is hiring a Customer Order Specialist for a company in Waterloo, IA. This is an associate to hire opportunity. Customer Order Specialist Responsibilities include but are not limited to:- Answer inbound customer phone calls regarding orders, returns, shipments, delivery status, complaints, and warranty requests
- Enter customer orders into the computer system accurately and efficiently
- Review customer files and previous orders to validate new order details
- Verify order specifications to ensure they meet manufacturing requirements
- Process Return Goods Authorizations (RGAs) for returned products, credits, incorrect shipments, or warranty items
- Assist with initial warranty review and coordinate with engineering for product analysis
- Support outside sales representatives by entering orders and coordinating customer requests within assigned territories
- Gather customer specifications and pricing details to prepare accurate quotations
- Make outbound calls to return customer inquiries, solicit freight quotes, and assist with customer follow-up as time allows
Customer Order Specialist Requirements:
- Previous customer service, sales support, order entry, or administrative experience preferred
- Strong communication and phone skills
- Ability to multitask and manage multiple priorities
- Attention to detail and accuracy with order entry and customer information
- Strong organizational and problem-solving skills
- Comfortable working with customers, internal teams, and sales representatives
- Ability to sit and work at a desk for extended periods
- Ability to use a computer, phone, and office equipment throughout the shift
- Equipment used includes computer, phone system, office software, and internal order systems
- On-the-job training provided QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers!