Contact Center Lead

Contact Center Lead Corda Credit Union - 3.6 Hiawatha, IA Job Details Full-time 21 hours ago Qualifications Customer communication Customer relationship building Team supervision Managing teams in a customer support role Coaching Client rapport building Mid-level Team development Client retention Customer engagement Call center management Team motivation (leadership skill) Communication skills Client interaction via phone calls Full Job Description Are you a people-first leader who thrives on seeing your team grow, driving results, and making a meaningful impact in your community? Corda Credit Union is hiring a Contact Center Lead for our Contact Center located in Hiawatha, IA. This is an incredible opportunity for an experienced Contact/Call Center Representative who is ready for their next career chapter in a lead role. As a Contact Center Lead at Corda Credit Union, you will coach and support the team to help them meet their goals. You will be the main point of contact for technical and operational issues, track performance, and provide hands-on guidance and motivation. Each day, you will focus on delivering excellent member service, building strong relationships, and giving trusted advice, all while reflecting the core values of Corda Credit Union.

Why this role stands out:

Collaborate with a high-performing team Drive exceptional member experiences while delivering holistic financial solutions Play a key role in community engagement and local growth Join a company recognized for Member Focus and Career Growth Access to our very generous benefits and encouraged work/life harmony https://www.cordacu.org/careers/#benefits Are you a good fit for this position? To succeed as a Contact Center Lead at Corda Credit Union , you should have strong interpersonal and communication skills to connect with members and understand their financial needs. You will guide the Contact Center team with kindness and tact, while managing multiple members and deadlines efficiently-all while maintaining a high standard of service. A commitment to member service is essential for building trust and long-term relationships. Are you ready for an exciting opportunity? We would love to hear from you. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.