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E-Commerce Customer Support Representative

Job

ICONMA, LLC

Johnston, IA (In Person)

$40,560 Salary, Full-Time

Posted 2 weeks ago (Updated 5 days ago) • Actively hiring

Expires 6/30/2026

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Job Description

E-Commerce Customer Support Representative#26-16622 Up to $19.50 per hour Johnston, IA Onsite Job Description Our client, an Agriculture Products company, is looking for an E-Commerce Customer Support Representative for their Johnston, IA location.
Responsibilities:
Take inbound calls and occasional emails from Client Region 4 (USA/Canada/Australia) customers and dealers regarding part orders or other items available for purchase Occasional outbound calls to customers and dealers to research/investigate and follow up with our findings. Document every interaction effectively in our internal case management system Approximately 15-20 calls/day
Requirements:
Knowledge of agriculture, turf (mowers) and utility vehicles Prior work experience in Agriculture or Technology dealer channels Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline Call Center experience 6+ months experience with customer service / support experience Efficient researching / troubleshooting skills Excellent written and verbal communication skills Speak with confidence Proficiency with Microsoft Office products #alljobs