Customer Service Representative - Manufacturing

Customer Service Representative - Manufacturing at Camlin Fine Sciences (CFS) Customer Service Representative - Manufacturing at Camlin Fine Sciences (CFS) in Urbandale, Iowa Posted in 9 days ago.

Type:

full-time

Job Description:

About the Company Camlin Fine Sciences is a global industry leader, manufacturing premium ingredients for the Food, Petfood, Animal Feed, Nutraceutical, and Chemical Industries. Operating under four key platforms-Shelf Life Solutions, Aroma Products, Health & Wellness, and Performance Chemicals-CFS produces hundreds of high-quality products. Leveraging the power of science and technology, we introduce innovative solutions that influence various aspects of our senses and daily lives, extending from food and fragrance to animal nutrition, pharmaceuticals, and petrochemicals. We bring science to everyday life. About the Role We're looking for an experienced customer-focused Customer Service Representative to deliver an exceptional experience from order entry through delivery and invoicing. This role connects customers, sales, and operations, ensuring accurate orders, proactive communication, and strong follow-through. You'll serve as the primary customer contact, owning order management end-to-end and delivering a consistent, high-quality customer experience. What You'll Do Serve as a primary contact for customers, providing professional, responsive service. Manage orders from entry through delivery and invoicing. Manage escalated issues and ensure timely resolution. Keep Sales informed of customer activity, delays, and opportunities. Identify upsell/cross-sell opportunities and log insights in HubSpot CRM. Process returns, exchanges, samples, PGI, freight cost entries and order updates in SAP. Support on-time delivery through coordination and communication. Document interactions and resolutions; maintain detailed case notes. Support month-end processing (sales orders, PGI, billing, delivery date updates) Maintain accurate documentation in CRM and ERP systems. Collaborate with Sales, Operations, Shipping, and Technical teams. What You Bring Must have the working knowledge of the following: 2+ years of customer service or order management experience (manufacturing preferred). Bachelor's degree preferred. Strong communication and organization skills. Detail-oriented with excellent follow-through. Problem solver who can work independently. Team player with a customer-first mindset. Experience with SAP or similar ERP system. Proficient in Microsoft Office. Benefits CFS Offers You Medical, Dental & Vision Plans 401K with up to a 4% employer match Competitive salary Annual bonus eligibility Professional development Career advancement opportunities Paid Time Off, Sick Time & 10 Paid holidays Life Insurance, Disability Insurance, AD&D coverage, and Supplemental Join Camlin Fine Sciences and contribute to the science behind better, safer, and more flavorful food systems! Interested candidates should submit their resume via or through Indeed. A post-offer background check and drug screen is required. Additional pre-employment requirements may be necessary based on position.