Visitor Services Representative

Job Title:

Visitor Services Representative (VSR)

SUPERVISED BY

Director of Visitor Services

POSITION SUMMARY

Visitor Services Representatives provide hospitality and a positive visitor experience for District guests at the admission desk and museum store.

PRIMARY DUTIES AND RESPONSIBILITIES

Greets, directs, and assists public during museum district experience. Opens and closes the museum spaces prior to public visitation, including turning exhibits on and off, and reporting any concerns with maintenance, cleanliness, etc. to the appropriate staff. Handles admission and museum store sales with the Point-of-Sale system, including daily museum passes, planetarium tickets, special event tickets, memberships, donations, retail sales. Collect demographic data on visitors. Gather evaluations and feedback from visitors about their experience. Counts the cash drawer daily. Keeps the museum store tidy, clean, and attractive. Periodically walks the exhibit halls to check on visitors. Gives guided tours of the exhibit spaces in the Grout Museum of History and Science/Sullivan Brothers Iowa Veterans Museum and the Rensselaer Russell House as scheduled. Runs video planetarium shows in the Norris Corson Family Planetarium as needed. Answer the telephone as needed.

SECONDARY DUTIES

Assist staff in other areas of the museum when needed (ex: bulk mail projects).

MINIMUM REQUIREMENTS

Education, Experience and Training :

The minimum formal education for the Visitor Services Representative is a two-year diploma. This employee must have excellent people and organizational skills, retail experience, and a professional and friendly demeanor. Familiarity with Microsoft Suite and comfortable learning and have the ability to work with new computer software in regard to Point-of-Sale software is a must.

Physical Requirements and Demands :

This person spends a great deal of time on their feet and seated, as well as lifting and moving boxes. Must be able to lift a minimum of 25 pounds.

Mental Demands :

This employee must be a person who can work with people, who is able to set priorities and complete tasks with little supervision and is cooperative and flexible to changing priorities. The ability to problem-solve effectively, provide excellent customer service, and show professionalism and kindness to all visitors, patrons, contractors, volunteers, and staff is a must.

EQUPMENT AND TOOLS

The Visitor Services Representative must frequently use the copy machine, telephone, computer, and Point of Sale. Must have a valid driver's license and current auto insurance. Part-time position is 24 hours per week, with some seasonal variation.

Wage:

$13.00 per hour

Schedule:

Tuesday - Saturday with occasional evenings.

Education:

Associate's degree (2 years' experience preferred) Experience or skills: Customer service, retail, sales, hospitality, public speaking

Pay:

$13.00 per hour

Work Location:

In person