Customer Service Representative

POSITION DESCRIPTION

Position Title:

Customer Service Representative Location:

Clearwater Composting Pay Range:

$17.00

Full Time:

Friday - Saturday, 7:45 to 4:45 Reports to:

CSR Supervisor Department:

Administrative Status:

Hourly Position Overview Customer Service Representatives at Inland North Waste are the first point of contact at the Solid Waste Processing Facility. This position is primarily responsible for operating the scale, accurately weighing loads, processing transactions, and assisting customers in a friendly, professional manner. While dispatching support may be required, the primary focus is customer interaction, data entry, and administrative support. Key Responsibilities Weigh incoming and outgoing vehicles using the scale system and ensure accurate transaction entry Process payments and charge accounts quickly and accurately Greet and assist customers in person and by phone, providing clear information on services and procedures Maintain daily records and support accurate documentation of all activity Assist with general office tasks, including filing, data entry, and account support Keep the scale house clean, organized, and professional Support team communication by relaying customer concerns and site updates Required Qualifications High school diploma or equivalent Strong communication and customer service skills Comfort with computers and learning new systems Attention to detail and ability to follow established procedures Must pass a background check and pre-employment drug test Must follow company safety and operational standards Preferred Qualifications Experience in an office environment, customer service, or data entry Familiarity with scale operations is a plus Physical Requirements Ability to remain seated at a workstation for up to 8 hours Ability to lift up to 25 lbs Valid driver's license and reliable transportation

Note:

This job description reflects the general nature of the role. Duties may be modified as needed to support operations.

Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person