Customer Support Associate

Customer Support Associate RoofingDirect.com Meridian, ID Job Details Full-time $20 - $23 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) On-the-job training Vision insurance 401(k) matching Qualifications Phone answering Microsoft Excel Call center experience Customer order taking E-commerce Attention to detail Customer support Email support Full Job Description Customer Support Associate The Customer Support Associate role assists with day-to-day customer interactions, order processing, inside sales and administrative support for RoofingDirect's Amazon and website platforms. This position focuses on executing tasks, supporting the Customer Support Lead, and ensuring timely and accurate customer service.

Key Responsibilities:

Customer Communication Respond to basic customer inquiries via email, phone, and marketplace messaging Escalate complex issues to the Customer Support Lead Provide order updates, shipping information, and product support Order & Return Support Assist in processing returns, refunds, and cancellations Track return and cancellation activity Review return documentation and support accounting processes Support timely processing of customer credits Amazon & Website Support Tasks Monitor incoming messages and flag priority issues Assist with review monitoring Support basic inventory checks Help maintain order records in NetSuite Administrative & Operational Support Monitor shared inboxes and route emails Maintain organized records Assist with order routing to warehouse Review voicemails and input CRM notes General Support Serve as entry-level customer service contact Support the Customer Support Lead Support Inside Sales Perform other duties as assigned

Qualifications:

At least 18 years of age Authorized to work in the United States Strong communication and customer service skills Basic Excel skills; CRM/NetSuite experience a plus Strong attention to detail Ability to follow processes and work in a team environment Experience with Amazon and e-commerce platforms is a plus. This role is essential for maintaining high customer satisfaction and ensuring smooth operations across Roofing Direct's Amazon and website platforms. If you are detail-oriented, customer-focused, and enjoy working in a dynamic environment, we encourage you to apply.

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. •RoofingDirect.com participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

Pay:

$20.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Vision insurance Application Question(s): Will you now or in the future require VISA sponsorship?

Experience:

Customer support: 1 year (Preferred) Ability to

Commute:

Meridian, ID 83642 (Required)

Work Location:

In person