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Customer Service Rep (07133)
Job
Domino's
Montpelier, ID (In Person)
Full-Time
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Job Description
Company DescriptionWow 1st (DBA) is a locally owned and operated franchise. We strive to bring a smile to everyone's face and what's not better than to serve our community with fresh, fast, and hot product?
Job DescriptionWe are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.
Serve as the primary point of contact for customer inquiries, providing prompt and accurate informationHandle customer complaints and concerns with empathy and professionalism, working towards positive resolutionsProcess orders, returns, and exchanges efficiently while maintaining attention to detailCollaborate with other departments to ensure customer needs are met and issues are resolved in a timely mannerMaintain up-to-date knowledge of products, services, and company policies to provide accurate information to customersDocument customer interactions and update customer records in our CRM systemIdentify and escalate complex issues to appropriate team members or management when necessaryParticipate in team meetings and training sessions to continuously improve customer service skillsContribute to the development of customer service best practices and standard operating proceduresMeet or exceed established performance metrics and quality standardsQualificationsExcellent verbal and written communication skills with the ability to convey information clearly and conciselyStrong interpersonal skills and the ability to build rapport with customers from diverse backgroundsDemonstrated problem-solving abilities and a proactive approach to addressing customer concernsProficiency in using computer systems, including keyboard and touch screen interfacesExperience with customer relationship management (CRM) softwareAbility to multitask and manage time effectively in a fast-paced environmentBasic math skills for processing transactions and handling financial inquiriesKnowledge of conflict resolution techniques and the ability to remain calm under pressureStrong attention to detail and commitment to accuracy in all tasksAbility to work independently and collaboratively as part of a teamFlexibility to adapt to changing priorities and customer needsHigh school diploma or equivalent; additional customer service training or certification is a plusPrevious customer service experience preferred, but not required for candidates demonstrating strong potentialAdditional InformationAll your information will be kept confidential according to EEO guidelines.
Job DescriptionWe are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.
Serve as the primary point of contact for customer inquiries, providing prompt and accurate informationHandle customer complaints and concerns with empathy and professionalism, working towards positive resolutionsProcess orders, returns, and exchanges efficiently while maintaining attention to detailCollaborate with other departments to ensure customer needs are met and issues are resolved in a timely mannerMaintain up-to-date knowledge of products, services, and company policies to provide accurate information to customersDocument customer interactions and update customer records in our CRM systemIdentify and escalate complex issues to appropriate team members or management when necessaryParticipate in team meetings and training sessions to continuously improve customer service skillsContribute to the development of customer service best practices and standard operating proceduresMeet or exceed established performance metrics and quality standardsQualificationsExcellent verbal and written communication skills with the ability to convey information clearly and conciselyStrong interpersonal skills and the ability to build rapport with customers from diverse backgroundsDemonstrated problem-solving abilities and a proactive approach to addressing customer concernsProficiency in using computer systems, including keyboard and touch screen interfacesExperience with customer relationship management (CRM) softwareAbility to multitask and manage time effectively in a fast-paced environmentBasic math skills for processing transactions and handling financial inquiriesKnowledge of conflict resolution techniques and the ability to remain calm under pressureStrong attention to detail and commitment to accuracy in all tasksAbility to work independently and collaboratively as part of a teamFlexibility to adapt to changing priorities and customer needsHigh school diploma or equivalent; additional customer service training or certification is a plusPrevious customer service experience preferred, but not required for candidates demonstrating strong potentialAdditional InformationAll your information will be kept confidential according to EEO guidelines.