Job Description
Veterinary Client Service Representative - Small Animal and Exotics Idaho Veterinary Hospital Nampa, ID Job Details Full-time $16 - $18 an hour 3 hours ago Benefits Continuing education credits Health insurance Dental insurance 401(k) Paid time off Uniform allowance Employee assistance program Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Retirement plan Qualifications Teamwork Customer relationship building Client rapport building Patience Empathy Full Job Description Do you genuinely love people and animals? Do you thrive in a fast-paced environment where no two days are the same? Can you stay calm, kind, organized, and professional while juggling phones, texts, clients, pets, and a busy lobby all at once? If that sounds exciting rather than overwhelming, you may be exactly who we're looking for. At Idaho Veterinary Hospital, our Client Service Representatives are far more than receptionists. They are the heartbeat of the client experience and an essential part of our medical team. We are a privately owned, AAHA-accredited veterinary hospital practicing Fear-Free medicine with a compassionate, high-standard, client-oriented culture. Our 9-doctor team provides a wide range of services including wellness care, urgent care, surgery, advanced dentistry, rehabilitation, canine reproduction, and exotic animal medicine. One hour you may be helping a worried client with a sick dog, the next you're coordinating care for a parrot, reptile, bird of prey, or pocket pet. It's busy, challenging, rewarding, and never boring. What This Role Looks Like Our CSRs are responsible for creating an exceptional experience for every client and patient that walks through our doors.
Daily responsibilities include:
Answering a high volume of phone calls and text messages Scheduling appointments efficiently and accurately Processing medication refill requests Routing medical questions and patient updates appropriately Checking clients in and confirming patient information Managing lobby flow and helping maintain a calm environment for pets and owners Helping nervous cats, noisy dogs, and exotic pets feel as comfortable as possible Building genuine relationships with clients and their pets Supporting the medical team in a fast-moving environment This is not a quiet front desk job. This is a high-energy, multitasking position that requires emotional intelligence, professionalism, adaptability, and a positive attitude. Who Thrives Here You may be a great fit if you: Love interacting with people and building connections Enjoy staying busy throughout your shift Can multitask without becoming flustered Communicate professionally and compassionately Work well under pressure Are dependable and team-oriented Learn quickly and enjoy gaining medical knowledge Can maintain positivity during stressful situations Are comfortable around animals, including body fluids, odors, noise, and medical situations No veterinary experience is required. We are happy to train the right person with the right personality, attitude, and work ethic. Training typically lasts about 4 weeks, but mastering the role fully can take 1-2 years due to the depth of knowledge and pace of the hospital. What Does Not Work Here This position is probably not the right fit for someone who: Struggles in fast-paced or high-volume environments Frequently calls out and leaves teammates short-staffed Dislikes customer interaction Has difficulty staying positive under stress Wants a slow or repetitive desk job Is uncomfortable around medical procedures, bodily fluids, or anxious animals Schedule Full-time position Four 10-hour shifts per week Rotating weekends required Compensation & Benefits Pay:
$16-18/hour depending on experience We offer an outstanding benefits package including: 100% employer-paid medical insurance PTO Retirement benefits Employee pet care discounts Employee Assistance Program (EAP) Uniform allowance Continuing education stipend Supportive team environment Opportunities to learn advanced veterinary medicine and exotic animal care Why Idaho Veterinary Hospital? We are proud to be a hospital where high standards and compassion go hand in hand. Our team works hard, supports one another, and genuinely cares about providing exceptional care to both patients and clients. If you are looking for meaningful work, a team-oriented culture, and a career where you will constantly learn and grow, we would love to meet you. Pay:
$16.00 - $18.00 per hour Benefits:
401(k) 401(k) matching Continuing education credits Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Retirement plan Uniform allowance Vision insurance Work Location:
In person
