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Customer Experience Associate
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Farm Bureau Insurance Company of Idaho
Pocatello, ID (In Person)
$31,200 Salary, Full-Time
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Job Description
Customer Experience Associate 275 Tierra Vista Drive, Pocatello, ID 83201 $15 an hour
- Full-time $15 an hour
- Full-time
POSITION SUMMARY
Provide a positive customer experience to insureds and agencies via phone, email or other forms of communication regarding policies, systems navigation, and processes. Receive and process insurance premium payments and other production tasks.ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Provide timely customer service with incoming calls and emails by answering questions, taking payments, providing information, and offering solutions as appropriate. Clearly explain billings to customers and balance accounts as necessary. Provide detailed breakdown of policies charges to internal and external customers as needed. Identify and report any customer pain points to the Customer Experience Supervisor. Process and post payments from lienholders and insureds with accuracy. Balance daily cash sheets across various departments. Reinstate or rewrite policies as needed based on payments. Process collections with our 3rd party processing company. Review and mail outgoing paperwork. Update or add new lienholders to the system and/or policy. Report system issues to production support and supervisor. Maintain accurate EFT information and drafting requests on policies. Research returned mail addresses including insured and lienholder documents. Test updates or new functionality to be released into the system. Report system issues to production support and supervisor. Assist with processing production tasks including routine policy updates. Miscellaneous tasks as directed.POSITION QUALIFICATIONS
Competency Statement(s) Accuracy- Ability to perform work accurately and thoroughly. Accountability
- Ability to accept responsibility and account for his/her actions. Analytical Skills
- Ability to use thinking and reasoning to solve a problem. Communication
- Ability to communicate effectively with others using the spoken word and also writing in a clear and concise manner. Detail Oriented
- Ability to pay attention to the minute details of a project or task. Ethical
- Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty / Integrity
- Ability to be truthful and be seen as credible in the workplace. Organized
- Possessing the trait of being organized or following a systematic method of performing a task. Proactive
- Ability to create or control a situation by causing something to happen rather than responding to it after it has happened. Relationship Building
- Communicate in a courteous and businesslike manner. Maintain a positive working relationship with Underwriting, Processing staff, and agency. Time Management
- Ability to utilize the available time to organize and complete work with given deadlines. Professionalism
- Avoid business or personal activities that present a conflict of interest.