Contact Center Agent, Full-Time

at Beehive FCU in Rexburg, Idaho, United States Job Description At Beehive FCU, our common goal is to nurture our most valued asset: the friendships we have with our members. We are here to help--it's the only reason we exist. We believe we have the power to help our members with some of the most important, most difficult, and most rewarding endeavors in their lives. Our success starts with creative and caring individuals who work together to bring superior service to our members. We hire only the best and brightest, give them a great place to work, and provide an excellent benefits package. If you are someone who is passionate about helping people with real life needs, then Beehive FCU may be the place for you. Beehive Federal Credit Union is seeking a full-time Contact Center Agent to work in our Rexburg Administration office, Monday - Thursday 8:30 am to 5:30 pm and Friday 8:30 am to 6:00 pm, with Saturday hours as needed. This position will also be required to take the afterhours calls on a monthly rotational basis. The expected pay is $18.45 per hour, DOE. Job Description Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Will be required to take the afterhours calls on a monthly rotational basis. Handles basic maintenance of member accounts. Identifies and cross-services opportunities and services to members. Assures that appropriate records are maintained and required reports are prepared. Performs duties in compliance with the Bank Secrecy Act. Will actively engage in needs-based selling. Performs other duties as assigned, assists in other departments as needed, and works at or attends community events as assigned. Qualifications Must possess excellent communication skills & customer service skills. Six months to two years of similar or related experience required as well as a high school education or GED. Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Benefits Full-time employee benefits include paid holidays; employer sponsored 401(k) retirement plan including 2% company match and 9% profit sharing; health, vision, and dental insurance with 95% employer paid premium and 65% employer paid premium for families; employer paid life insurance; plus the opportunity to work in an excellent team-oriented environment. You'll love working at Beehive! Beehive Federal Credit Union is a member-owned, not-for-profit organization founded in 1960. Headquartered in Rexburg, Idaho, Beehive is a full-service credit union serving members and employees of The Church of Jesus Christ of Latter-day Saints nationwide. Branches are located in Rexburg, Rigby, Idaho Falls, and Meridian, Idaho. Beehive Federal Credit Union is an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Vets/Disability. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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