Customer Service Representative

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you re looking for a career where you re valued, supported, and set up to grow, we d love to meet you.

CSR POSITION OVERVIEW

Responsible for processing invoices, billing, payables and other store administration. Provide outstanding customer service and identify customer needs in-person, over-the-phone, or online communication. Professionally and effectively communicate customer needs to both store peers and management.

JOB RESPONSIBILITIES

• Light bookkeeping, data entry, end of days, enter tickets, mail, etc.
• Process invoices, billing, payables and other store administration
• Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs
• Maintain a clean work area and personal appearance Assist with the following: o Inventory maintenance; receiving, warehousing, delivery o Notify customer on special order follow-up o Provide price estimates over the phone and schedule appointments o Pick-up and deliver customer vehicles and products o Customer courtesy driving o Clean-up office and waiting area, coffee making, popcorn and related • Support Commercial Tire safety, operational and audit standards, policies and procedures • Performs other duties as assigned

QUALIFICATIONS

- required Minimum age requirement: 18 years of age Valid driver's license and insurable driving record