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Customer Service Representative
Job
Robert Half
Addison, IL (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support day-to-day client interactions and help deliver a positive service experience in Addison, Texas. This Contract position is ideal for someone who communicates clearly, stays organized, and can manage administrative tasks such as document filing while responding to customer needs. The role requires professionalism, accuracy, and a consistent focus on resolving inquiries efficiently.
Responsibilities:
- Respond to customer questions and service requests through appropriate communication channels with professionalism and urgency.
- Maintain organized records by filing documents accurately and keeping customer information up to date.
- Assist with routine administrative support tasks that help the customer service team operate efficiently.
- Track customer interactions and ensure relevant details are documented clearly for follow-up and reporting.
- Coordinate with internal teams to address issues, escalate concerns when needed, and support timely resolution.
- Provide courteous service that builds trust and supports a positive customer experience.
- Follow established procedures and use the assigned purchase order number 26448 when required for event-related coordination.