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Customer Service Dispatcher
Job
Insight Global, LLC
Antioch, IL (In Person)
Full-Time
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Job Description
at Insight Global, LLC in Antioch, Illinois, United States Job Description Job Description Position Overview We are seeking a detail-oriented Dispatcher / Customer Service Representative to support daily operations by coordinating routes, managing customer communications, and ensuring efficient service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance scheduling and customer service responsibilities. Key Responsibilities
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- Receive and manage inbound customer orders, service requests, and inquiries
- Handle customer complaints and provide timely, professional resolutions
- Coordinate scheduling and routing of drivers/technicians to optimize service efficiency
- Communicate proactively with customers regarding scheduling updates, delays, and service status
- Maintain accurate records of dispatch activity and customer interactions
- Utilize tools such as Pallet Connect, Fleet Locate, and ELD systems for tracking and routing
- Collaborate closely with operations and field teams to ensure service completion Schedule & Work Environment
- Standard weekday schedule with flexibility
Required:
o 1 weekend shift per month o 1 second shift per month We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- Experience in dispatching, routing, or customer service (ideally in logistics, transportation, or service industries)
- Strong communication skills with the ability to manage both customer interactions and internal coordination
- Ability to handle high-volume calls, scheduling changes, and problem resolution
- Experience or exposure to routing/telematics systems (Pallet Connect, Fleet Locate, ELD preferred)
- Strong organizational skills with attention to detail To view full details and how to apply, please login or create a Job Seeker account