Bilingual Insurance Customer Service Representative | Licensed or Experienced | $60K-$90K+

Bilingual Insurance Customer Service Representative | Licensed or Experienced | $60K-$90K+ Nicole Hupp & Associates Aurora, IL Job Details Full-time $45,000 - $60,000 a year 20 hours ago Benefits Health insurance Paid time off Opportunities for advancement Qualifications Spanish Insurance agencies Customer relationship building Phone communication English Desktop applications Billing issue inquiries Productivity software Full Job Description Job Overview Nicole Hupp & Associates is seeking an experienced, bilingual insurance professional to join our growing team. Please apply only if you have previous insurance agency experience and are fluent in both English and Spanish. This is not an entry-level position. We are looking for someone who can step into a fast-paced agency environment, confidently assist customers, build relationships, solve problems, and make an immediate impact. As a Bilingual Insurance Customer Service Representative, you will work directly with clients regarding policy changes, billing questions, coverage reviews, renewals, and account servicing. You will play a key role in protecting customer relationships, improving retention, and delivering an exceptional customer experience. We are a high-energy, growth-oriented agency that believes in accountability, teamwork, and creating opportunities for our employees to succeed. If you're looking for a long-term career with a company that values hard work, professionalism, and personal growth, we'd love to meet you. Why Top Candidates Apply $60,000-$90,000+ earning opportunity Established and growing insurance agency In-office position with strong team culture Career advancement opportunities Ongoing training and development Monday-Friday schedule Work with a team that values growth, accountability, and results Who Thrives Here Licensed insurance professionals Bilingual English/Spanish speakers People who enjoy helping customers and solving problems Strong communicators who build relationships easily Team players who can handle a fast-paced environment Individuals looking for a long-term career, not just another job

Salary Range:

$45,000.00 - $60,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Career Growth Opportunities Hands on Training Requirements Bilingual Spanish/English

REQUIRED

Previous insurance agency experience

REQUIRED

Active Property & Casualty license preferred (or ability to obtain quickly if required) Minimum 1 year of insurance, customer service, account management, or agency experience preferred Strong verbal and written communication skills in both English and Spanish Professional phone presence and relationship-building skills Ability to confidently discuss insurance coverages, policy changes, billing questions, and customer concerns Strong attention to detail and commitment to accuracy Excellent organizational and time management skills Ability to multitask and prioritize in a fast-paced, high-volume environment Experience with CRM systems, agency management systems, or insurance carrier platforms preferred Proficiency with Microsoft Office and general computer applications Positive attitude, strong work ethic, and team-oriented mindset Reliable attendance and ability to work in-office full-time Self-motivated, coachable, and committed to continuous learning and professional growth Bonus Qualifications (Preferred but Not Required) Experience with Allstate, State Farm, Farmers, American Family, or Independent Insurance Agencies Experience conducting coverage reviews and cross-selling insurance products Experience handling both service and sales-related customer interactions Active P & C License Responsibilities Provide exceptional customer service to both English and Spanish speaking clients Handle policy changes, endorsements, renewals, billing inquiries, and account servicing requests Conduct coverage reviews and identify opportunities to better protect clients and their families Assist customers with claims questions and help navigate the claims process Maintain accurate customer records and detailed account documentation within agency management systems Follow up with clients regarding policy updates, renewals, required documents, and service requests Build and maintain strong client relationships to improve customer retention and satisfaction Work closely with producers and agency staff to deliver a seamless customer experience Cross-sell and recommend additional insurance products when appropriate to meet customer needs Stay current on company products, underwriting guidelines, and insurance industry changes Manage multiple priorities in a fast-paced, high-volume agency environment Consistently demonstrate professionalism, accountability, and attention to detail About Us We help people with their home insurance, auto insurance, renters insurance & more. Our service-oriented insurance agency is owned & operated by my family & customers tell us we make them feel like family.