Customer Relationship Specialist

Customer Relationship Specialist Brewer Quilting & Sewing Supplies Aurora, IL Job Details Full-time $22 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Customer returns handling Customer service Word processing Research Microsoft Office Attention to detail Customer relationship management Data entry B2B sales Productivity software Full Job Description Job Overview Brewer Sewing Supplies takes pride in our company, and in our reputation as a trusted leader in our industry for decades. We are seeking a talented Customer Relationship Specialist to provide outstanding service to customers via telephone and email interaction. This roll requires strong organizational skills and Customer follow up is a must. Also seeking someone with outstanding people skills and in-depth knowledge of company products, programs and processes, along with the ability to communicate effectively with customers as well as cross-functional stakeholders from inside and outside the company. This is your chance to join a company that truly values its employees and provides a challenging, positive, and engaging environment. This is a full time, onsite role working at our headquarters located in Aurora, IL. Essential Functions Come to work with a positive and professional attitude Work to achieve Brewers established budget goal both MTD and YTD. Achieve a minimum of 40-60 customer contacts inbound/outbound via calls and emails per day. Look to sign up new business in your area 18-20 per year to be reviewed quarterly. Answer incoming customer phone calls and provide timely and accurate information concerning orders, returns, shipments, products, product availability, pricing and services. Process customer orders/changes/returns in accordance with established department policies and procedures. Identify, research and respond to customer issues in accordance with department response standards. Train new customers to use available company tools and processes. Disseminate customer feedback regarding product issues, service failures or other concerns to internal stakeholders. Establish, build, and maintain relationships based on consistent service delivery and trust Must participate in all training programs Competency Customer focus and service attitude (friendly, courteous and helpful). Communication proficiency, including the ability to clearly converse in English on the phone and in email. Effective research and problem-solving skills with special attention to details. Ability to maintain a professional, calm demeanor under pressure Be self-motivated and reliable, flexible, creative and team oriented. Able to produce work that is thorough and accurate. Self-starter and self-motivated Basic computer skills to include the ability to navigate screens, send and receive email, basic word processing and spread sheeting tasks and multi-task. Expected Hours of Work This is a full-time position. Typical work hours are 7.5 hours each day, scheduled between 8:00 AM-4:30. No overtime unless approved by manager. Travel Occassional travel may be required for Trade Shows and dealer event support. Required Education and Experience Previous customer service experience High school diploma or GED, or equivalent years of experience Microsoft Office experience Other Duties Please note that this job description is not designed to provide a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time Pay:

$22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person