Customer Service Representative / Order Processing (Bilingual Spanish)

Customer Service Representative / Order Processing (Bilingual Spanish)

GRIPPLE INC

• 4.0 Aurora, IL Job Details Full-time $45,000
• $55,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching 401(k) 9% Match Qualifications Spanish Sales support Teamwork English Managing clients in a customer support role Manufacturing facility Attention to detail Organizational skills Customer support Manufacturing company experience Full Job Description Job Description Gripple Inc.

is seeking a detail-oriented and customer-focused Bilingual SPanish speaking, Customer Service Representative / Order Processing professional to join our growing Customer Service team. This role plays a critical part in ensuring accurate order entry, timely communication, and exceptional service for our customers and sales partners. You will work closely with our outside sales team, supply chain, and production departments while serving as a key point of contact for customer inquiries. We're looking for someone who brings strong communication skills, attention to detail, and a positive, team‑oriented mindset to a fast-paced manufacturing environment. This role reports to the Customer Service Manager and is based on-site at Gripple's North American headquarters in Aurora, IL . Our Company Come join us! Gripple is an innovative, award-winning company involved in the design, manufacture, and marketing of a range of wire joining and tensioning products. With offices worldwide we sell into the commercial construction, viticulture, solar and civil construction markets. We are an employee-owned company with a culture of entrepreneurship, equality, and strong team spirit! Before you apply, take a quick look at who we are and what we do https://youtu.be/ZciKWZCUwU4?si=9kheqANnFjAZ3HTe Drone Tour

• Get a

Look Inside Our Facility:

https://youtu.be/PZGw5gKpbfA?si=cnUb6T0tJ9m_7-3U These videos give you an inside view of our facility, the people behind the products, and the culture that makes us different. Key Responsibilities Enter high volumes of customer orders accurately into our ERP system Verify customer purchase orders for accuracy and completeness Check stock availability and provide order status updates Answer customer inquiries via phone and email regarding pricing, orders, and shipment tracking Support the outside sales team with administrative and order-related requests Coordinate with Supply Chain and Production to ensure timely manufacturing and shipping Resolve order changes, discrepancies, and customer issues, communicating updates clearly to internal teams Maintain strong customer relationships through responsive, professional service Contribute to continuous improvement of customer service processes and systems What We're Looking For 3+ years of customer service experience in a manufacturing environment Bilingual

• fluent in Spanish required Experience with ERP or order entry systems Strong proficiency with Microsoft Office (Outlook, Excel, Word) Excellent written and verbal communication skills Exceptional attention to detail and organizational skills Ability to multitask and meet deadlines in a fast-paced environment Positive, professional, and team-oriented attitude Ability to work independently while contributing to team goalsWhy Work at Gripple Employee-owned company•all employees are shareholders Medical, dental, life, and disability insurance 401(k) with 9% company contribution Generous paid time off Open, supportive, and engaging workplace culture Strong focus on sustainability and community involvement Charity Committee and team-driven initiatives Job Type and Pay •

Job Type:

Full-time, 8:30 am

• 5:00 pm

Pay:

$45,000

• $55,000 per year (depending on experience)
• This is not a remote position.

About Gripple Gripple is an innovative, award-winning manufacturer headquartered in Sheffield, England, with North American operations based in Aurora, Illinois. We design and manufacture patented solutions for commercial construction, agriculture, fencing, erosion control, and solar markets worldwide. Our success is driven by teamwork, shared ownership, and a commitment to doing things better. Learn more at www.gripple.com/us

Job Type:

Full-time Pay:

$45,000.00

• $55,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Parental leave Vision insurance

Shift:

8 hour shift

Experience:

customer service in manufacturing: 3 years (Required)

Language:

and writes fluent English (Required) Spanish (Required) Ability to

Commute:

Aurora, IL 60502 (Required)

Work Location:

In person