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Customer Support Representative
Job
Robert Half
Aurora, IL (In Person)
Full-Time
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Job Description
We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication.
Responsibilities:
- Respond to incoming customer calls and questions with professionalism, empathy, and accurate information.
- Place outbound calls as needed to follow up on client requests, confirm details, and provide updates.
- Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy.
- Maintain organized records and prepare detailed reports to support customer service activities and team needs.
- Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner.
- Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks.
- Coordinate with team members to resolve issues efficiently and ensure a positive customer experience.
- Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.