Customer Service Representative

JOB SUMMARY

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

RESPONSIBILITIES

Answer all incoming concerns/needs from all customers Key pick-up request, Handle transportation/routing on delivery questions Process will-call orders Provide customers with invoice copies. Process credits Maintaining Call list Monitor orders before the cut-off Communicate regularly with the AE (account executives) and customers. Manage the same-day deliveries for OPCO (operating company) Perform other duties as directed by Supervisor.

QUALIFICATIONS

Education High school diploma or equivalent. Experience 1 year prior outside foodservice sales coordination or customer support experience

Preferred:

Previous call center experience Professional Skills Strong telephone communication skills Able to work in a fast pace environment Ability to sit and work at a PC for extended periods Proficient in MS Office