Customer Service Representative

We are looking for a dedicated Data Entry Clerk/Customer Service Representative to join our team in Carol Stream, Illinois. In this contract-to-permanent role, you will play a pivotal part in ensuring customer satisfaction by efficiently managing inquiries, orders, and communications. This position offers an excellent opportunity to showcase your organizational and interpersonal skills. Must have experience and comfortability with basic math.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Process and accurately enter customer orders into the system while ensuring all details are correct.
• Handle both inbound and outbound contacts to address customer needs and resolve issues.
• Collaborate with internal teams to ensure timely delivery and resolution of customer concerns.
• Maintain detailed records of customer interactions and transactions for accurate reporting.
• Utilize Microsoft Office tools to manage documentation and communication effectively.
• Provide clear and detail-oriented communication to customers, ensuring a positive experience.
• Apply basic math skills to verify pricing, calculate totals, and address discrepancies.
• Identify opportunities to improve customer service processes and contribute to team efficiency.