Pet Hotel Reservation Specialist

Reservation Specialist Love Talking on the Phone? Ready to Turn Conversations into Bookings? At Pet Care Plus, every call is a chance to help a dog stay Safe, Happy & Healthy — and turn a first-time caller into a lifelong client. At Pet Care Plus, we've been Chicago's longest-running dog daycare, boarding, and grooming company with the same owner — and we're serious about whole-health pet care (physical, mental, and emotional well-being). We're hiring a Reservation Specialist to be the voice of our brand — driving bookings, building trust with pet parents, and creating an exceptional client experience over the phone. If you're outgoing, confident, and love hitting goals, keep reading. What You'll Do Answer inbound calls with energy and professionalism Convert inquiries into booked services Follow proven sales systems and scripts Upsell enrichment, grooming, bathing, training & retail Follow up on leads and re-engage past clients Maintain detailed, accurate client records Help us hit booking and add-on goals Who You Are A natural extrovert who loves talking to people Confident on the phone and comfortable handling objections Sales-minded and goal-driven Detail-oriented and organized Coachable and excited to grow Available some weekends and peak holiday periods 2+ years of customer service or sales experience preferred What You Get $19-$21 per hour (based on experience) PTO package Employee discounts Growth opportunities Tons of pet perks for your own pets The chance to work with a respected, established Chicago pet care leader If you love pets, thrive in a fast-paced environment, and get excited about turning great conversations into happy, loyal clients — apply now and join the team that keeps Chicago's dogs Safe, Happy & Healthy. Full time or Part time options available. As part of our interview process, all applicants are required to complete 2 brief assessments. The first assessment will be sent immediately after you apply. Once completed, you will automatically receive the second assessment by email. Please note that interviews cannot be scheduled until both assessments have been completed. Applicant Tracking Software by

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